IT Brief Australia - Technology news for CIOs & IT decision-makers
Australia
Guides
#
artificial intelligence
#
digital transformation
#
disaster recovery
#
hybrid & remote work
#
internet of things
Search
Stories by Paul Rilstone and Simon Shanks
Four ways AI can boost contact centre agent performance and improve customer service
Fri, 2nd Aug 2024
#
cx
#
martech
#
ai
AI can significantly enhance contact centre performance by providing real-time guidance, sentiment analysis, task automation, and interaction summaries, leading to improved customer service and agent satisfaction.
