Stories by Raghav Sibal
People are talking about RFID again… Here’s why
Fri, 12th Jul 2024
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cx
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martech
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supply chain & logistics
RFID technology is making a retail comeback, thanks to cost reductions and multifunctional handheld readers, revolutionising inventory management and customer experience.
Will the Metaverse change retail as we know it in 2023?
Tue, 21st Mar 2023
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martech
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omnichannel
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ecommerce
Many futurists have glorified the potential benefits of its positively revolutionary potential for the future of work, retail, and even bigger societal issues.
Shortening the click-to-customer cycle through smart technologies
Mon, 23rd May 2022
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crm
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uc
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cx
The race to shorten click-to-customer cycle times is the biggest challenge for retailers in an omnichannel world.
The evolution of POS technology in an omnichannel world
Fri, 22nd Apr 2022
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crm
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cx
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martech
Retailers are redefining the connected commerce era with modern Point-of-Sale (POS) technology at the center, enabling a seamless customer experience.
Orders with multiple shipments causing customer dissatisfaction
Mon, 21st Feb 2022
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crm
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martech
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supply chain & logistics
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.