IT Brief Australia logo
Technology news for Australia's largest enterprises
Story image

A/NZ business leaders must embrace change - report

By Shannon Williams
Tue 21 Dec 2021

Modernising organisational foundations, becoming data driven, and embedding security and compliance are some of the top strategic priorities business leaders must focus on in 2022, according to a new report from research and advisory firm ADAPT.

ADAPT has outlined the Top 12 Strategic Priorities for A/NZ tech & business leaders over the next year, distilled from a community of over 3000 local executives representing major public and private organisations. 

1. Become data-driven

Half of the top 10 digital investment priorities in 2021 related directly to data.
Matt Boon, director of strategic research at ADAPT, says, "To succeed in driving efficiencies and delighting their customers in 2022, organisations must grapple with company misalignment for a clear line of sight into data across disparate systems."

2. Modernise organisational foundations

"While 61% of IT leaders seek greater focus on infrastructure modernisation and transformational initiatives, only 26% indicate a commitment to funding it," Boon says.

"Successful organisations in 2022 will be able to overcome legacy mindsets and ways of working to help them deliver on business priorities."

3. Drive organisational alignment

The search for alignment is set to continue in 2022, with executives citing conflicting business priorities as a key challenge to successfully delivering on their technology initiatives. 

Boon says a focus on the removal of organisational silos will help bring about a more aligned leadership approach that will drive efficiencies and benefits across the entire organisation.

4. Embed security & compliance

Boon says that a fast-growing attack surface and stronger Government messaging on the link between organisational security and national security has led to increased organisational focus on cybersecurity compliance and governance, with 76% of CISOs expecting increases to their cybersecurity budgets in 2022.

5. Scale digitisation & automation

"The rate of digitisation & automation will be a major factor determining the success or failure of many organisations in 2022," says Boon.

"Despite the relatively bleak state of process digitisation, its encouraging to see over 40% of digital leaders are planning to prioritise investment in automation and workflows in 2022."

6. Differentiate customer experiences

With 48% of organisations allocating higher funding to improving customer experience across digital & physical channels, Boon says brand loyalty has been replaced by experience loyalty. 

"Organisations in 2022 will work to deliver experiences that stand out in both the physical and digital worlds of tomorrow," he says.

7. Optimise the connected workplace

ADAPT's research suggests over 40% of employees will continue to work remotely following the pandemic. Boon says while 69% of digital leaders are focusing on better enabling remote work, funding must match this focus, as only 22% of respondents plan to allocate IT budgets to improving remote employee productivity.

8. Identify and capture value

A lack of budget for transformational initiatives and difficulty demonstrating their ROI remain key challenges for digital leaders. 

Boon says it's time for organisations to consider return on value in 2022, and focus on adopting an audit-driven approach to consolidation of their IT portfolios in the quest to identify and capture value.

9. Exploit emerging technologies

ADAPT sees the successful adoption of emerging technologies including AI, Machine Learning & IoT underpinning organisations quest to become data-driven and satisfy both customers & employees, who are increasingly selective about experience.

10. Prioritise skills and leadership

Developing new measures to attract, grow and retain talent amid the skills shortage are front of mind for digital leaders in 2022, with 80% of them planning to increase spending on the wellbeing of their people over the next year.

11. Improve digital literacy

Only 43% of executives at the C-suite and Board levels are considered digitally savvy. Boon says in order to gain buy-in and secure resources for transformation projects, digital leaders must better articulate the value of technology to the board by showing the alignment of IT initiatives with broader organisational priorities. 

12. Champion change

Boon says so much potential is at risk without the ability of leaders to champion change, and that overcoming resistance to change will be vital in developing an organisation with an agile mindset able to withstand fast-changing conditions.

Related stories
Top stories
Story image
Tech job moves
Tech job moves - Adatree, Brother, Databricks, Nutanix & Rubrik
We round up all job appointments from May 20-26, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Customer experience
The importance of service level management to customer experience
Staffing shortages have impacted site reliability engineers in particular since they are under extreme pressure to ensure that digital assets perform at optimum levels 24/7.
Story image
Deloitte expands cloud observability practice with Dynatrace
Deloitte is expanding its cloud observability practice, including DevOps principles, AI/ML, cloud complexity management and software engineering.
Story image
Contact Centre
Leveraging technology in contact centres to reduce attrition rates
Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.
Story image
Customer experience
Phone, internet complaints increase for first time in five quarters
Phone and internet complaints have increased for the first time in five quarters, according to a new telco report from the Ombudsman.
Story image
Data Protection
Information management capabilities to meet privacy requirements
Organisations with customers or operations across more than one country face a spate of new and proposed privacy and data protection laws.
Story image
Hybrid Cloud
Barracuda expands cloud-native SASE platform
"The expansion of Barracuda's cloud-native SASE platform for hybrid deployment models and IIoT environments solves a number of challenges."
Story image
Sysdig unveils new Kubernetes troubleshooting and cloud innovations
Sysdig has introduced two new innovations that look to help bolster cloud services and simplify Kubernetes troubleshooting.
Story image
Boost Mobile
Boost Mobile now makes up over 7% of Aussie prepaid market
Boost Mobile has doubled its market share over the past four years and now has more than 7% of Australia's prepaid market, equivalent to over 700,000 people.
Story image
Digital Signage
MAXHUB's Digital Signage range to bolster boardroom productivity
The new MAXHUB Digital Signage technology is purpose-built to make every kind of team meeting more effective.
Story image
Identity and Access Management
The post-pandemic workforce requires secure IAM capabilities
HID Global discusses what identity and access management means for organisations in today's convoluted digital world.
Story image
Cyber attacks
Devastating cyber attacks expected to hit energy sector
Energy executives anticipate life, property, and environment-compromising cyber attacks on the sector within the next two years.
Story image
Informatica, Oracle enter strategic global cloud partnership
Oracle named Informatica as a preferred partner for enterprise cloud data integration and data governance for data warehouse and lakehouse solutions on OCI. 
Story image
MEC spending for private cellular networks to reach $5.8b
A new ABI Research report finds the revenue for Multi Access Edge Compute (MEC) deployments for private cellular networks will reach USD$5.8 billion by 2030.
Story image
Microsoft, Cloudian partnership offers data center flexibility
Cloudian’s HyperStore object storage platform is now integrated and validated to work with Microsoft SQ Server 2022, offering more flexible and scalable data centers.
Story image
Aligned Data Centers increases sustainability-linked loan
Aligned Data Centers has increased its sustainability-linked loan from $375 million to $1.75 billion to speed up the next phase of its strategic growth.
Story image
The paradox of change, and how to get around it
The business decision to technologically transform should not come from an IT department but from the business itself.
Story image
Artificial Intelligence
Gartner reveals top three tech trends for banks this year
Gartner says generative artificial intelligence, autonomic systems and privacy-enhancing computation are gaining traction in banking and investment services.
Story image
Third-party automotive apps bear significant privacy risks
Mobile applications for connected cars provide various features to make life easier for motorists, but they can also be a source of risk.
Story image
NetApp launches Spot PC, a new Desktop-as-a-Service solution
This is a new managed cloud DaaS solution with security, automation, observability and optimisation capabilities, designed for the needs of today.
Story image
Check Point
Check Point and CCTV expert join forces to boost protection
The partnership will involve Check Point Quantum IoT Protect Nano Agent being embedded in Provision-ISR’s CCTV cameras for on-device runtime protection.
Story image
Symbio consolidates TNZI business to support APAC expansion
Symbio has recently announced the consolidation of its international business (TNZI) under the Symbio brand to support its Asia Pacific expansion strategy.
Story image
BYOD / Bring Your Own Device
How zero trust can lead the battle against ransomware
SecOps teams champion a zero trust strategy to support the fight against the escalating risk of cybercrime and help monitor threat actors across a network.
Story image
Accenture - a collective security approach a driving factor for cyber resilience
With the approaching Davos World Economic Forum upon us, it is even more imperative to discuss the impact of cybersecurity on business operations leading into the future.
Story image
The most common online scams in Australia
No one is safe from online scammers, and many of these scammers have capitalised on the pandemic, using this confusing time to attack more people than ever.
Story image
i-PRO releases smallest AI-based surveillance camera on the market
The new i-PRO mini network camera is now available, with a pocket-sized form factor and full AI analytics functionality.
Story image
Fortinet introduces self-learning AI in latest offering
Fortinet is introducing self-learning AI capabilities in its new network detection and response offering, FortiNDR.
Story image
Infosec unveils role-guided cybersecurity training roadmaps
Infosec Skills Roles maps hands-on training and certifications to the 12 most in-demand cybersecurity roles to maximise training efficiency.
Story image
Digital wallets
Australians lead the way in digital payment use - report
Australian consumers are at the forefront of mobile wallet use and adoption of digital banking tools, abandoning cash and physical payment experiences.
Story image
Multi Cloud
Red Hat updates dev tools, empowers use of hybrid and multicloud
Red Hat has unveiled updates across its portfolio of developer tools, designed to help organisations build and deliver applications faster.
Story image
NVIDIA announces a spate of new innovations at Computex 2022
NVIDIA has announced its latest innovations in data center, robotics, content creation, and gaming in a virtual keynote address on the opening day of Computex 2022 in Taipei.
Story image
SoftIron named global leader for efficient DC infrastructure solutions
SoftIron has been named a global leader for supplying energy-efficient data infrastructure solutions for core-to-edge data centers after an assessment by Earth Capital Ltd.
Story image
Digital Transformation
Digital transformation increasing business complexities
A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.
Story image
Data Center
Preventing downtime costs and damage with Distributed Infrastructure Management
Distributed Infrastructure Management (DIM) can often be a lifeline for many enterprises that work with highly critical ICT infrastructure and power sources.
Story image
Skills shortages hold orgs back from capitalising on cloud 2.0
Organisations are becoming more comfortable with sophisticated 'cloud 2.0' technologies, even as they confront difficulties in hiring and retaining IT talent.
Story image
Top data and tech challenges for APAC banks - report
InterSystems’ new report finds that 87% of A/NZ banks experience frustrations and concerns in using their data to drive decision-making.
Story image
MedCart achieves close to AUD$10 million in sales with help from Marketplacer tech
Australian health and medical start-up MedCart has achieved annual sales of close to AUD$10 million in less than 12 months, utilising Marketplacer marketplace technology to help achieve successful results.
Story image
Red Sift
Entrust expands strategic partnership with Red Sift
Entrust has expanded its strategic partnership with Red Sift to make it easier for businesses to adopt Brand Indicators for Message Identification (BIMI) standards for email identification and security.
Find out how a behavioural analytics-driven approach can transform security operations with the new Exabeam commissioned Forrester study.
Link image
Story image
MailGuard warns of new scam targeting Telstra customers
Telstra customers in Australia are being warned of a new scam involving "Unsuccessful Payment" messages.
Story image
What every CISO must answer to enable a best-in-class security operations program
It has been widely reported recently that South Australian government employees have been the victims of a cyberattack.
Story image
GapMaps Live to improve brand decisions on physical locations
GapMaps has released its latest service GapMaps Live, giving more insights and features to help brands make better decisions about physical locations.
Story image
Digital Transformation
Harnessing digital innovations to maximise loyalty programmes and improve CX
When it comes to the retail sector, merchants have never had access to so many different client touchpoints and data to understand their customers better.
Story image
Silver Peak
The path to an adaptive, modern network
Managing and securing the network looks different than it did just two years ago—especially given that most of these networks are made up of multi-generations of infrastructure stitched together over time.