About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon
HPE unveils all-in-one secure gateway for small businesses
Today
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network security
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cybersecurity
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poe
Hewlett Packard Enterprise launches HPE Networking Instant On Secure Gateway, a network security solution tailored for SMBs lacking IT resources.
IT leaders embrace hybrid AI strategies amid rising challenges
Today
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private cloud
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hybrid cloud
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digital transformation
A F5 report reveals 96% of firms now deploy AI for critical operations, embracing hybrid strategies despite cost and security challenges.
NICE & ServiceNow partner on AI to unify customer service
Today
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crm
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digital transformation
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cx
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Nutanix & Pure Storage partner for scalable virtual workloads
Today
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virtualisation
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dr
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hybrid cloud
Nutanix and Pure Storage partner to deliver an integrated platform for scalable virtual workloads, targeting AI and data-intensive applications by end 2025.
Survey shows enterprises shift towards software-driven pentesting
Today
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cybersecurity
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security breaches
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enterprise security
Over 50% of enterprises now use software-driven penetration testing as their primary method to identify IT vulnerabilities, reveals Pentera survey.
Remote worker monitoring apps raise privacy & cyber risks
Today
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data privacy
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human rights
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mental health
University of Waterloo research warns that employee monitoring apps may harm privacy and productivity, as 70% of large firms plan to use such software this year.
Finance pros boost productivity with AI but face ROI doubts
Today
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digital transformation
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fintech
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ai
Two-thirds of finance pros in the UK and US use AI daily to boost productivity, yet many struggle to measure its ROI effectively, says new Emburse report.
Skillcast launches Aida to boost confidential AI compliance
Today
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data privacy
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aida
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legislation
Skillcast has launched Aida, an AI assistant offering confidential, real-time compliance training to meet rising UK concerns over AI regulation readiness.
UK tech leader confidence drops amid economic uncertainty
Today
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digital transformation
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genai
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ai
Confidence among UK tech leaders has dipped, with 61% viewing conditions as neutral or poor, though 84% plan investments in AI and innovation next year.
Sage expands AI tools with AWS to boost SMB financial accuracy
Today
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digital transformation
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fintech
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slm
Sage advances its AI collaboration with AWS, enhancing financial tools and compliance support for SMBs across multiple countries with smarter, faster solutions.
Majority of Australian workers would switch jobs for a pay rise
Today
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business support
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employment
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tech jobs
A survey reveals 52% of Australian office workers would switch jobs for a 22% pay rise, though 48% prioritise job security over salary increases.
Quantum AI seeing rising business interest despite high costs
Today
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data analytics
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quantum computing
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ai
Over 60% of 500 global business leaders are investing in or exploring quantum AI, citing promise in data analytics amidst cost and knowledge barriers.
Transparency urged to build stronger client-agency trust
Yesterday
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devops
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collaboration
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transparency
Helen Johnson, Tangram's founder, urges agencies to boost transparency in client relationships, citing that 40% of clients may switch partners within six months.
AI reshapes data centre energy, cooling & sustainability strategies
Yesterday
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datacentre infrastructure
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data analytics
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digital transformation
AI's rapid growth is forcing data centres worldwide to rethink power, cooling, and design, boosting energy use and sparking innovative, sustainable solutions.
Forrester names AI, agentic systems & robotics top for 2025
Yesterday
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robots
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hybrid cloud
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iot security
Forrester names AI, synthetic data, agentic AI and humanoid robots as top emerging technologies for 2025, highlighting a shift to strategic business adoption.
Nearly half of Australian workers say pay fails to match costs
Yesterday
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hcm
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wages
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pd
Nearly half of Australian workers feel their wages aren't keeping up with living costs, as job insecurity and burnout rise, ELMO Software reveals.
Jobseekers hit by nearly 400 data breaches at Jobcentres in 2024
Yesterday
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data protection
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breach prevention
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data privacy
Nearly 400 data breaches at UK Jobcentres in 2024 exposed personal details of jobseekers, raising serious concerns over data security and privacy.
AI-focused marketing risks eroding trust, says new research
Yesterday
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cx
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genai
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ai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.
UK shoppers willing to pay more for connected experiences
3 days ago
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digital transformation
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cx
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martech
Four in five Brits have used connected tech like QR codes and AR when shopping recently, with many willing to pay more for these experiences, says Merkle.
Human customer service drives loyalty & up to GBP £100 spend
3 days ago
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.