Amelia, a front-running enterprise in Trusted AI, has announced the expansion of its Australian presence by appointing Ashok Joshi as Presales Solutions Architect. The Sydney-based role will see Joshi taking charge of aligning regional sales engineering activities to support customer deployments and channel momentum.

Joshi, who brings more than 15 years of technical and sales engineering experience, will also collaborate with Amelia's global engineering teams. This coordination will involve facilitating skill sharing and training, managing projects that span the region, and backing the company's unified global sales engineering strategy.

Most recently, Joshi served as Principal Sales Engineer at Microsoft in Sydney, where he supported the development and end-user deployments of Nuance solutions. His previous engagements include a decade-long stint at Avaya, taking up roles in technical consulting, project management, and software engineering in Australia and China. Joshi has also worked at IBM as a Software Developer and at ICICI Bank, deploying the Genesys suite of applications for contact centres.

In response to the appointment, Richard Oldham, Head of Solutions Architecture – Asia Pacific, Amelia, states, “Ashok’s technical knowledge and experience in working with large and medium-sized businesses will benefit our ongoing Australian and New Zealand business momentum in the regional deployment of Conversational AI solutions and overall market development. We look forward to the positive impact that he will have on helping to drive successful deployments while streamlining engineering activities and providing channel partners and customers with best practice AI consultation.”

Joshi's appointment symbolizes Amelia's commitment to enhancing its reach and influence in the Asia Pacific region, particularly in the field of AI-driven customer experience and omni-channel contact centre technologies. His diverse background in technical consulting and project management stands as a valuable asset to support Amelia's objectives in the rapidly evolving AI landscape.