Technology news for Australia's largest enterprises
These search results are from across the Techday Network of sites
How ML and IoT will shake up Aussie business
An industry expert gives his view on exactly how machine learning and the internet of things will change the way businesses operate in Australia.
Using technology to inspire customers
"It starts with understanding what drives your existing customers."
Businesses failing to grasp customer experience know-how
More than one third of customers are not impressed with their customer experience, while 83% say they’ve had at least one issue when interacting with a company.
Seven strategies for doing business in a post-digital world
You’ve done the digital transformation project. Now what? Many organisations are shifting their mode of operation.
Are we in danger of losing the softer side of customer service?
"While virtual technologies and messaging platforms are capable of helping customers with pre-approved or pre-programmed solutions to specific problems, they are still incapable of solving more complex issues."
Enterprise communication systems stuck in the 90’s – exclusive insights
This expert asserts that at this very moment your communications system is determining your future and whether you thrive or fail.
Avaya and Unisys partner to bring cloud-based UC to Aussie Govt
The agreement will provide joint clients in Australia with integrated solutions.
Protecting the customer experience in a digital age
"As organisations look to innovate at previously unimaginable speeds, it’s getting harder to make sure software works perfectly, every time."
Twilio launches new developer API for WhatsApp platform
“We're excited to provide the most expansive set of messaging experiences to billions of end users. We can't wait to see what developers build."
Verint takes CX to new heights with in-demand AQM solution in APAC
There’s more focus on quality and service delivery in contact centres than ever before, according to Verint.
CX perception gap means opportunities for channel
A new survey from Mitel shows that businesses’ customer experience isn’t as good as they think - but tech could be a big part of the solution.
Four ways social media management software is transforming CX
Gartner’s 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.
Global CX company claims stake in A/NZ market with acquisition of local boutique
The company will also set up an office in New Zealand as a part of the expansion.
Zendesk launches omnichannel suite for integrated customer experience
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
Qualtrics partners with IBM to bolster XM platform
Through the partnership, IBM Kenexa World Norms benchmarks will be running on the Qualtrics XM Platform.
Veeam's latest NPS score 3.5x industry average
Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.
HubSpot’s latest offering makes it easier to deliver better CX
HubSpot's new customer service product is designed to turn every customer interaction into a growth opportunity.
Polycom dials up APAC CX strategy with new appointment
Andrew Hug will lead the charge creating a customer-focused strategy that combines securing customer insights and analysis.
5 major CX trends to expect this year - Qualtrics
Customer experience can make or break a customers loyalty to a brand, which is why Qualtrics has released their 5 expected trends for CX this year.
Qualtrics launches new partner network to help MSPs expand
Qualtrics has announced its intentions to expand its global ecosystem of partners with a number of partners already onboard.
Fintechs continuing to drive customer centricity - report
“Fintech firms are finding success with a customer-centric focus that fills in gaps left by traditional firms."
Genesys acquires Altocloud to bolster CX capabilities
With this acquisition, Genesys increases its capability to engage and intervene in a customer’s journey at the right moment to drive a desired action.
Asia Pacific marketers now global leaders in AI adoption – report
While half (51%) of North American marketers see ‘no perceived need’ for AI, only a third (38%) of APAC marketers share this sentiment.
Chorus posts profit, trims staff - will invest in infrastructure, CX
Chorus nets $47m in profit. CEO says company will continue to improve customer experience and invest in infrastructure across NZ.
Whitepaper: Why it’s critical to detect cyber attacks as they happen
"Many organisations are struggling to keep pace with the speed in which hackers are attacking their systems."
The crucial guide to deploying a SIEM solution successfully
SIEM solutions have far-reaching benefits, but Gartner says there are a lot of factors to consider to avoid disaster - here's the company's guide.
Whitepaper: How to make sure your security architecture keeps up with surging network speeds
The annual cost of cybercrime is expected to exceed US$6t by 2021 with a large contributor being the sheer amount of data that requires processing.
Case Study: Technology partner Central Innovation helps self-learning headphones become a reality
Sound pioneer Nura had an ambitious concept to deliver when it raised almost two million dollars via crowdsourcing and then over five million dollars through a seed round.
The six golden keys to successful identity assurance
When someone tries to access your internal systems, how can you be sure a user is who they claim to be?