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Zendesk news stories

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CRM
Zendesk announces new conversational CRM solutions
“The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations."
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Employee Experience
Zendesk launches customer service and employee experience offering
"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”
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Customer experience
Research finds more than half of APAC consumers think customer service is an afterthought
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service. 
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Customer experience
Zendesk to acquire Momentive and SurveyMonkey platform
“This is a testament to the strength of our agile products and talented team. Zendesk and Momentive share a culture centred around our people, our communities and the customers we serve."
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Agile
Turning agility into reality difficult as organisations prepare for recovery
"Businesses must invest in the tools, processes and resources that empower agility and drive long-term success."
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Customer experience
Zendesk launches messaging solution with advanced capabilities
The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.
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Retailers
Positive customer experience will boost brand loyalty - study
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
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Whatsapp
Zendesk, WhatsApp enter partnership to expand customer service offerings
“Businesses today need to meet their customers where they want to be met - and that’s increasingly through messaging."
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Customer experience
On October 28, go from CX starter to champion with Zendesk
There could not be a better way to get at the heart of this topic than hearing from the experts whose mission it is to make sure customer service is the best of the best.
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Customer experience
The one thing successful startups have in common? Quality CX
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers. 
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CRM
Zendesk bolsters senior APAC leadership team
Zendesk’s Asia Pacific team will now be in the hands of new leadership ad regional chief operating officer Wendy Johnstone and APAC senior vice president of sales Gari Johnson join the team.
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Customer experience
COVID-19: Outbreak sees CX support tickets skyrocket globally
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.
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Customer experience
A/NZ businesses unable to meet changing customer expectations, Zendesk states
"Customers now compare every business interaction to the best customer experience they’ve ever had, raising the stakes for acquisition and loyalty higher than ever before."
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Amazon Web Services / AWS
Zendesk fuses AI into customer services with Amazon Connect integration
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
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Cloud
Zendesk embarks on major APAC talent drive
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
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Amazon Web Services / AWS
Zendesk expands AWS support for customer data accessibility
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
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Customer experience
How customer service directly impacts company revenue
The impact of bad customer experiences goes far beyond short-term sales.
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Microsoft
What the people say - Gartner’s November Customers’ Choices
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
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Cloud
Zendesk launches new workflow and collaboration tools
"Customers have the same high expectations for every company they do business with, regardless of the company size or industry."
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Customer experience
Zendesk launches omnichannel suite for integrated customer experience
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
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Open source
Is the end of open source VoIP in sight? Five reasons why it's on the way out
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
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Amazon Web Services / AWS
Zendesk & AWS - new data center coming to Sydney next month
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.
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Machine learning
Zendesk announcing machine learning-powered knowledge management solution
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
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Customer experience
The changing customer demands non-traditional support channels
​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.