Technology news for Australia's largest enterprises
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A/NZ businesses unable to meet changing customer expectations, Zendesk states
"Customers now compare every business interaction to the best customer experience they’ve ever had, raising the stakes for acquisition and loyalty higher than ever before."
Zendesk fuses AI into customer services with Amazon Connect integration
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
Zendesk embarks on major APAC talent drive
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
Zendesk expands AWS support for customer data accessibility
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
How customer service directly impacts company revenue
The impact of bad customer experiences goes far beyond short-term sales.
What the people say - Gartner’s November Customers’ Choices
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
Zendesk launches new workflow and collaboration tools
"Customers have the same high expectations for every company they do business with, regardless of the company size or industry."
Zendesk launches omnichannel suite for integrated customer experience
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
Is the end of open source VoIP in sight? Five reasons why it's on the way out
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
Zendesk & AWS - new data center coming to Sydney next month
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.
Zendesk announcing machine learning-powered knowledge management solution
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
The changing customer demands non-traditional support channels
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
Zendesk, Google Play help businesses respond to customer app reviews
Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.
New SMS channel launched by Zendesk
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.
Gartner recognises Zendesk for innovative CRM solutions
"We believe [this recognition] demonstrates our growing appeal in the enterprise as we help large companies build better customer relationships.”
Zendesk rolls out Basic Voice, a phone support service for any business
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."
Zendesk adds customer service add-in to Outlook
“The Zendesk and Outlook integration seamlessly connects these systems for anyone who wants to get their daily work done in a more efficient way."
Zendesk invests in Melbourne as tech hub
Zendesk has entered into a partnership with the Victoria Government in Australia in a bid to encourage the region’s burgeoning technology industry.
Zendesk launches predictive analytics feature for enterprise
“By introducing machine learning technology, we’re using data-driven insights to help organisations build better relationships with customers."
Zendesk's ANZ team continues to grow
Zendesk, the software development company, has expanded its ANZ and Asia Pacific team with two new appointments and promoted a key team member.
Zendesk takes customer service to apps and websites with Embeddables
Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.
Zendesk praises ANZ market as customer base doubles...
Zendesk has nearly doubled its customers across Australia and New Zealand in the past year, rising to almost 3,000 customers from 1,500 local customers in January 2013.
Kiwi IT customers ready to spend more…
New Zealand beats Australia to lead the world for customer satisfaction as new Zendesk report claims the public is now prepared to dig deep into their pockets once again.
Zendesk seeks double success after sales scoop
Cloud-based provider tasks new director of sales with doubling sales across the next 12 months in ANZ.