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Zendesk stories

AI-powered contextual service now critical in Australia
Unified Communications

AI-powered contextual service now critical in Australia

AI-powered contextual service is now make-or-break in Australia, with CX leaders warning one unresolved issue can lose a customer forever.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026

Global Stories

Zendesk stories

FaceUp raises USD $5 million to expand compliance suite
Data Protection

FaceUp raises USD $5 million to expand compliance suite

The funding will help the Czech software group widen its whistleblowing tool into investigations and disclosure management for larger employers.

By Karen Joy Bacudo • 4 min read • Last week
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Airbyte launches agents to unify data for AI workflows
Hybrid Cloud

Airbyte launches agents to unify data for AI workflows

Businesses struggling with fragmented records can now give AI agents a shared data layer, as Airbyte adds search and write tools for workflows.

By Sean Mitchell • 4 min read • This month
Microsoft launches Agent 365 to oversee AI agents
Software-as-a-Service

Microsoft launches Agent 365 to oversee AI agents

Its general release gives IT teams a single place to monitor and secure AI agents as shadow deployments spread across workplace software and cloud tools.

By Mark Tarre • 4 min read • This month
Crescendo expands into UK & Europe after rapid growth
Unified Communications

Crescendo expands into UK & Europe after rapid growth

The customer experience software provider is courting UK and European brands as it passes USD $100 million in annual recurring revenue.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud
Customer Relationship Management

Rue Gilt Groupe plugs Riskified into Zendesk to curb fraud

Real-time risk scores are now guiding Rue Gilt Groupe agents on refunds and reroutes, as online retailers battle growing service-channel fraud.

By Sean Mitchell • 4 min read • Last month
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Last month
Zendesk names Bikram Mazumdar VP Asia to drive growth
Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.

By Mark Tarre • 4 min read • Last month
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
ThoughtSpot unveils Spotter AI agents tailored by sector
Software-as-a-Service

ThoughtSpot unveils Spotter AI agents tailored by sector

ThoughtSpot rolls out Spotter for Industries, AI analytics agents tuned to sector rules to close the “context gap” in enterprise decisions.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Zendesk to acquire Forethought in agentic AI expansion
Digital Transformation

Zendesk to acquire Forethought in agentic AI expansion

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Zendesk to buy Forethought in agentic AI expansion drive
Unified Communications

Zendesk to buy Forethought in agentic AI expansion drive

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
DevRev expands Computer AI agent platform in India
Customer Relationship Management

DevRev expands Computer AI agent platform in India

DevRev to expand its Computer AI agent platform in India, debuting Agent Studio and Text2SQL tools to push enterprises beyond pilot projects.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
Why closing the gender gap in entrepreneurship is key to unlocking growth
Zendesk

Why closing the gender gap in entrepreneurship is key to unlocking growth

With women-led start-ups securing just 2.3% of 2024 VC funds, Cristina Fonseca says closing tech's gender gap is vital for growth.

By Cristina Fonseca • 3 min read • Thu, 5th Mar 2026
UpGuard unveils Risk Automations to speed cyber fixes
Unified Communications

UpGuard unveils Risk Automations to speed cyber fixes

UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.

By Shannon Williams • 4 min read • Thu, 5th Mar 2026

Stories from Other Regions

Zendesk stories

The 80% ready rule: Why strategic discomfort is the catalyst for female leadership
Artificial Intelligence

The 80% ready rule: Why strategic discomfort is the catalyst for female leadership

Women rise faster when they stop waiting to feel 100% ready and embrace the strategic stretch of leading at just 80% readiness.

By Céline Daley • 4 min read • Thu, 5th Mar 2026