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Zendesk news stories - Page 2

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Zendesk
Zendesk, Google Play help businesses respond to customer app reviews
Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.
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Telecommunications
New SMS channel launched by Zendesk
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.
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CRM
Gartner recognises Zendesk for innovative CRM solutions
"We believe [this recognition] demonstrates our growing appeal in the enterprise as we help large companies build better customer relationships.”
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VoIP / SIP
Zendesk rolls out Basic Voice, a phone support service for any business
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."
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Outlook
Zendesk adds customer service add-in to Outlook
“The Zendesk and Outlook integration seamlessly connects these systems for anyone who wants to get their daily work done in a more efficient way."
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Innovation
Zendesk invests in Melbourne as tech hub
Zendesk has entered into a partnership with the Victoria Government in Australia in a bid to encourage the region’s burgeoning technology industry.
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Cloud
Zendesk launches predictive analytics feature for enterprise
“By introducing machine learning technology, we’re using data-driven insights to help organisations build better relationships with customers."
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Jobs
Zendesk's ANZ team continues to grow
Zendesk, the software development company, has expanded its ANZ and Asia Pacific team with two new appointments and promoted a key team member.
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Apple
Zendesk takes customer service to apps and websites with Embeddables
Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.
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Cloud
Zendesk praises ANZ market as customer base doubles...
Zendesk has nearly doubled its customers across Australia and New Zealand in the past year, rising to almost 3,000 customers from 1,500 local customers in January 2013.
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ICT
Kiwi IT customers ready to spend more…
New Zealand beats Australia to lead the world for customer satisfaction as new Zendesk report claims the public is now prepared to dig deep into their pockets once again.
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Cloud
Zendesk seeks double success after sales scoop
Cloud-based provider tasks new director of sales with doubling sales across the next 12 months in ANZ.
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Cloud
Zendesk continues upward growth trend in ANZ
Company confirms 1,500 Australian customer sign up along with 350 across New Zealand.
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Zendesk
Zendesk's fresh funding fuels cloud-based apps
Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.
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Twitter
Zendesk launches mobile web support portal
Zendesk launches a new mobile customer portal, enabling more than 20,000 businesses to offer improved self-support anytime.
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Gartner
7 tips for taking customer support social
Your customers are all there - why aren't you? Most companies say that it is a fear of situations ‘gone wrong’.
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Zendesk
Online helpdesk spreads satisfaction in NZ - Updated
95% of kiwis satisfied thanks to cloud-based customer service network.
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Zendesk
The drinks are on Zendesk
Cloud-based helpdesk software vendors play hosts in Auckland.