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Zendesk Stories - Page 3

Australian Stories

Zendesk stories

Australians embrace AI chatbots for holiday shopping rush
Customer Experience

Australians embrace AI chatbots for holiday shopping rush

A recent survey shows that Australians are increasingly favouring AI chatbots for holiday shopping, with half of young adults keen to use them this year.

By Melania Watson • 3 min read • Wed, 20th Nov 2024

Global Stories

Zendesk stories

Snowflake launches Openflow to speed AI data integration
Data Analytics

Snowflake launches Openflow to speed AI data integration

Snowflake launches Openflow, a service enabling rapid, seamless data integration to accelerate AI initiatives across diverse enterprise ecosystems.

By Jed Nykolle Harme • 6 min read • Wed, 4th Jun 2025
Pat Copeland joins Moloco to lead machine learning efforts
Customer Experience

Pat Copeland joins Moloco to lead machine learning efforts

Pat Copeland has been appointed General Manager of Moloco Commerce Media, bringing over 30 years' experience in machine learning and advertising.

By Melvin Hipolito • 3 min read • Thu, 10th Apr 2025
Zendesk to acquire Local Measure, boosting AI voice services
Unified Communications

Zendesk to acquire Local Measure, boosting AI voice services

Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.

By Sean Mitchell • 2 min read • Tue, 25th Feb 2025
AI revolutionises customer service in Australia by 2025
Customer Experience

AI revolutionises customer service in Australia by 2025

Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.

By Sean Mitchell • 3 min read • Wed, 12th Feb 2025
Zendesk exploit allows phishing scams, CloudSEK reports
Endpoint Protection

Zendesk exploit allows phishing scams, CloudSEK reports

CloudSEK's latest report reveals how cybercriminals exploit Zendesk's subdomain feature to create convincing phishing scams, risking brand trust and security.

By Catherine Knowles • 3 min read • Wed, 22nd Jan 2025
AI innovations to transform customer experience by 2025
Customer Experience

AI innovations to transform customer experience by 2025

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

By Kaleah Salmon • 5 min read • Mon, 30th Dec 2024
Zendesk appoints Shashi Upadhyay as AI strategy leader
Data Analytics

Zendesk appoints Shashi Upadhyay as AI strategy leader

Zendesk has appointed Shashi Upadhyay as its new President of Product, Engineering, and AI, charged with driving growth in customer and employee services.

By Imee Dequito • 2 min read • Wed, 11th Dec 2024
Zendesk appoints Mitch Young to lead Asia Pacific growth
Fintech

Zendesk appoints Mitch Young to lead Asia Pacific growth

Zendesk has appointed Mitch Young as Senior Vice President for Asia Pacific, tasked with driving the company's growth in key markets like Australia and India.

By Imee Dequito • 2 min read • Thu, 5th Dec 2024
Zendesk report reveals CX benefits of adopting AI in APAC
Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024
Zendesk unveils AI Dynamic Pricing Plan for flexibility
Customer Experience

Zendesk unveils AI Dynamic Pricing Plan for flexibility

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

By Kaleah Salmon • 3 min read • Fri, 15th Nov 2024
Zendesk unveils AI dynamic pricing for flexible integration
Customer Experience

Zendesk unveils AI dynamic pricing for flexible integration

Zendesk has launched a pioneering AI Dynamic Pricing Plan, allowing businesses to flexibly integrate AI and human agents, enhancing customer service strategies.

By Imee Dequito • 3 min read • Tue, 12th Nov 2024

Stories from Other Regions

Zendesk stories

FourNet unveils AI-powered IntellAIgent platform for business
Digital Transformation

FourNet unveils AI-powered IntellAIgent platform for business

FourNet launches IntellAIgent, an AI-powered platform integrating 300+ apps to automate complex tasks, aiming to revolutionise customer service and operations.

By Sean Mitchell • 3 min read • Wed, 21st May 2025
Circles.Life offers free GPT-4.1 on app for subscribers
Digital Transformation

Circles.Life offers free GPT-4.1 on app for subscribers

Circles.Life now offers free, unlimited access to OpenAI's GPT-4.1 through its app for all mobile plan subscribers in Singapore, excluding data-only users.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
Iplicit appoints new COO after GBP £25m One Peak boost
Software-as-a-Service

Iplicit appoints new COO after GBP £25m One Peak boost

Hypergrowth accounting platform iplicit has appointed Olivia McMillan as COO after securing a GBP £25 million investment from One Peak to boost expansion.

By Imee Dequito • 3 min read • Mon, 3rd Feb 2025
AI & IT systems crucial for retail success on Black Friday
Digital Transformation

AI & IT systems crucial for retail success on Black Friday

As Black Friday looms, retailers face the dual challenge of IT resilience and consumer trust in AI, with only 10% of UK shoppers keen to use AI tools.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
AI personalisation key for UK firms, says Zendesk report
Digital Transformation

AI personalisation key for UK firms, says Zendesk report

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024