The Ultimate Guide to Unified Communications
A curated Australian edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
Australian Unified Communications News
Regional stories with direct local relevance
Sodexo expands Ricoh tech rollout across Australia
The wider deployment will help keep printers, video calls and network gear working at remote mine sites and offices across Australia.
Jabra launches Reach single-cable meeting room system
Hybrid-work firms can now simplify meeting rooms with a single USB-C link that cuts cable clutter and supports up to 100 metres of extension.
Logitech says audio accuracy key as AI voice dictation grows
Poor audio can now mean costlier AI mistakes as voice dictation spreads through Australian offices and opens new hardware demands.
NiCE expands RingCentral partnership with AI focus
The deal gives businesses a more integrated way to link employee communications with customer service, as NiCE adds RingCentral's RingEX to its portfolio.
NSWRL shifts contact centre to Teams with rapid rollout
Call handling has been centralised in Microsoft Teams, with NSWRL reporting a 17-second average wait after the switch.
Ericsson & Epiroc deepen mining connectivity alliance
Mining operators are set to gain safer, more reliable site connectivity as Epiroc adds Ericsson's LTE and 5G products to its portfolio.
Analyst Insights
Research and market analysis connected to Unified Communications
Dell launches 43-inch 4K huddle conferencing monitor
Dell launches 43-inch 4K huddle monitor in Australia
8x8 revenue hits record as AI adoption more than doubles
HP unifies collaboration tools in hybrid work push
8x8 launches Resolve for deskless workforce alerts
Reviews
Hands-on review: Asus RT-BE58 Go dual-band travel router/range extender
Hands-on review: Dynabook Z40L-N business laptop
Hands-on review: LucidSound LS10X wired gaming headset
Hands-on review: Apple iPhone 17e tested and assessed
Hands-on review: Samsung Galaxy A57 5G smartphone
Hands-on review: Samsung Galaxy A17 5G smartphone
Hands-on review: Dell Pro Plus Wireless Speakerphone
Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset
Hands-on Review: Logitech Brio 4K a webcam with cinematic flair
Expert Columns
AI in action: From conversations to real business outcomes
Enterprise leaders seek clarity over complexity in AI
Navigating Asia's Digital Infrastructure: The Strategic Role of Hong Kong in Global Cloud and AI Expansion
Completing the 5G journey: Why APAC's 6G ambition depends on what we do next
Why Australian eCommerce stores are losing revenue to competitors with weaker products but stronger backlinks
Aged care providers urged to boost feedback loops
How to upgrade your home internet for faster speeds
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Don't rule yourself out of a career in STEM
Female representation in AI is a win-win situation for businesses
Interviews
Interviews and video coverage from the networkRecent Unified Communications News
Highlight & IPTel add Webex monitoring for meeting rooms
Meeting room faults can now be spotted before staff notice them, as IPTel folds Cisco Webex devices into its Highlight monitoring platform.
AnywhereNow teams with Meridian IT on Microsoft Teams
Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.
Epiris agrees GBP £1.015 billion cash deal for Gamma
Shareholders are being offered a 53% premium as the private equity firm's bid values the communications provider at GBP £1.079 billion.
8x8 adds Krisp voice AI tools to contact centre suite
Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.
TransAlta deploys Ricoh video system at Perth office
The Perth site can now host up to 50 people in clearer meetings, with the new mobile setup also reducing travel for remote discussions.
8x8 launches four-tier partner programme for resellers
Rebates tied to retention and expansion could make reseller income steadier as 8x8 shifts channel incentives towards recurring subscription revenue.
8x8 expands AI tools across business beyond contact centre
The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.
Eltropy to showcase AI focus at autumn credit union events
Credit unions face rising pressure to modernise service and cut manual work, with AI now moving into lending, collections and contact centres.
Adobe brings Acrobat PDF tools to WhatsApp Web & Windows
WhatsApp Web and Windows users can now review PDFs in-chat, reducing the need to download files as Adobe targets workplace document sharing.
8x8 launches flexible small business offer for partners
Small businesses in the UK, Ireland and Australia can now buy 8x8 services without fixed seats or annual licences, easing reseller sales.
Vonage wins a Merit Award for Identity Insights API
Rising fraud pressure is boosting demand for mobile-network identity checks that cut account takeover risk without slowing sign-ups.
Vonage launches Okta authentication suite to curb fraud
Enterprises using Okta may gain stronger checks against SIM swap fraud and inflated traffic as Vonage packages SMS and voice authentication.
Cisco & McLaren extend partnership across racing & AI
The renewed deal will keep Cisco's networking and security tools embedded in McLaren's race operations as the teams push into AI.
Yealink opens Singapore global headquarters & centre
The expansion will bolster Yealink's Asia-Pacific support and cloud operations as multinationals redraw regional bases, with Singapore gaining more tech jobs.
efex to buy onPlatinum from Comms Group for AUD $30m
The deal deepens efex's east coast footprint and adds more than 7,000 end points as it targets larger mid-market customers.
Prodoscore launches MCP server for enterprise AI assistants
Enterprise users can now query workforce data alongside sales and finance systems, as the connector is read-only and uses existing permissions.
8x8 launches AI Routing for broader customer service
Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.
Owl Labs launches subscription service for hybrid devices
IT teams can now centrally manage hybrid meeting fleets as Owl Labs adds paid analytics, support and API tools to its devices.
Zendesk contact centre voice passes 100 contact centers customers
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
Transatel, Docomo & Zscaler launch IoT security service
Enterprises linking thousands of low-power devices across borders can now secure them without VPNs or on-device agents in Japan.
Job Moves
Tech Council of Australia appoints new Chief Executive
Orcaworks appoints Dr. Abhinav Somaraju as Chief AI Officer
Customer Science hires Chris Borg to lead new partner programme
Access4 appoints Tim Branagan as Head of Channel to drive growth
Optus appoints Pieter van der Merwe as Chief Security & Risk Officer
JAGGAER names first Chief Digital & AI Officer to boost platform
Superloop appoints Jason Ashton to leadership role
Swoop names Anthony Camilleri Head of Infrastructure
Tomas Diaz appointed as Head of Moose Mobile by Swoop