IT Brief Australia - Technology news for CIOs & IT decision-makers
Australia
Australian Edition · 2026

The Ultimate Guide to Unified Communications

A curated Australian edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).

What to know about Unified Communications

Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.

The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.

By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.

Australian Unified Communications News

Regional stories with direct local relevance

Analyst Insights

Research and market analysis connected to Unified Communications

Reviews

Expert Columns

Interviews

Interviews and video coverage from the network

Recent Unified Communications News

Highlight & IPTel add Webex monitoring for meeting rooms
Software-as-a-Service

Highlight & IPTel add Webex monitoring for meeting rooms

Meeting room faults can now be spotted before staff notice them, as IPTel folds Cisco Webex devices into its Highlight monitoring platform.

Last week

AnywhereNow teams with Meridian IT on Microsoft Teams
Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

This month

Epiris agrees GBP £1.015 billion cash deal for Gamma
Stock Exchange

Epiris agrees GBP £1.015 billion cash deal for Gamma

Shareholders are being offered a 53% premium as the private equity firm's bid values the communications provider at GBP £1.079 billion.

This month

8x8 adds Krisp voice AI tools to contact centre suite
Voice over Internet Protocol

8x8 adds Krisp voice AI tools to contact centre suite

Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.

Last month

TransAlta deploys Ricoh video system at Perth office
Video conferencing

TransAlta deploys Ricoh video system at Perth office

The Perth site can now host up to 50 people in clearer meetings, with the new mobile setup also reducing travel for remote discussions.

Last month

8x8 launches four-tier partner programme for resellers
Software-as-a-Service

8x8 launches four-tier partner programme for resellers

Rebates tied to retention and expansion could make reseller income steadier as 8x8 shifts channel incentives towards recurring subscription revenue.

Last month

8x8 expands AI tools across business beyond contact centre
Cloud Services

8x8 expands AI tools across business beyond contact centre

The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.

Sat, 1st Aug 2026

Eltropy to showcase AI focus at autumn credit union events
Digital Transformation

Eltropy to showcase AI focus at autumn credit union events

Credit unions face rising pressure to modernise service and cut manual work, with AI now moving into lending, collections and contact centres.

Thu, 30th Jul 2026

Adobe brings Acrobat PDF tools to WhatsApp Web & Windows
Software-as-a-Service

Adobe brings Acrobat PDF tools to WhatsApp Web & Windows

WhatsApp Web and Windows users can now review PDFs in-chat, reducing the need to download files as Adobe targets workplace document sharing.

Thu, 23rd Jul 2026

8x8 launches flexible small business offer for partners
Software-as-a-Service

8x8 launches flexible small business offer for partners

Small businesses in the UK, Ireland and Australia can now buy 8x8 services without fixed seats or annual licences, easing reseller sales.

Wed, 22nd Jul 2026

Vonage wins a Merit Award for Identity Insights API
Contact Centre

Vonage wins a Merit Award for Identity Insights API

Rising fraud pressure is boosting demand for mobile-network identity checks that cut account takeover risk without slowing sign-ups.

Wed, 15th Jul 2026

Vonage launches Okta authentication suite to curb fraud
Contact Centre

Vonage launches Okta authentication suite to curb fraud

Enterprises using Okta may gain stronger checks against SIM swap fraud and inflated traffic as Vonage packages SMS and voice authentication.

Thu, 9th Jul 2026

Cisco & McLaren extend partnership across racing & AI
Productivity

Cisco & McLaren extend partnership across racing & AI

The renewed deal will keep Cisco's networking and security tools embedded in McLaren's race operations as the teams push into AI.

Tue, 7th Jul 2026

Yealink opens Singapore global headquarters & centre
Cloud Services

Yealink opens Singapore global headquarters & centre

The expansion will bolster Yealink's Asia-Pacific support and cloud operations as multinationals redraw regional bases, with Singapore gaining more tech jobs.

Mon, 29th Jun 2026

efex to buy onPlatinum from Comms Group for AUD $30m
Cloud Services

efex to buy onPlatinum from Comms Group for AUD $30m

The deal deepens efex's east coast footprint and adds more than 7,000 end points as it targets larger mid-market customers.

Mon, 29th Jun 2026

Prodoscore launches MCP server for enterprise AI assistants
Software-as-a-Service

Prodoscore launches MCP server for enterprise AI assistants

Enterprise users can now query workforce data alongside sales and finance systems, as the connector is read-only and uses existing permissions.

Fri, 26th Jun 2026

8x8 launches AI Routing for broader customer service
Software-as-a-Service

8x8 launches AI Routing for broader customer service

Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.

Thu, 25th Jun 2026

Owl Labs launches subscription service for hybrid devices
Software-as-a-Service

Owl Labs launches subscription service for hybrid devices

IT teams can now centrally manage hybrid meeting fleets as Owl Labs adds paid analytics, support and API tools to its devices.

Sat, 20th Jun 2026

Zendesk contact centre voice passes 100 contact centers customers
Software-as-a-Service

Zendesk contact centre voice passes 100 contact centers customers

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

Fri, 19th Jun 2026

Transatel, Docomo & Zscaler launch IoT security service
Data Protection

Transatel, Docomo & Zscaler launch IoT security service

Enterprises linking thousands of low-power devices across borders can now secure them without VPNs or on-device agents in Japan.

Fri, 19th Jun 2026

Job Moves