AMTA launches tool to ensure mobile viability post 3G shutdown

The Australian Mobile Telecommunications Association (AMTA) has launched a new web-based tool called "Check my Device" to help Australians ensure their mobile devices remain supported on local networks after the shutdown of 3G services, and to ensure they can continue to make emergency calls to Triple 0.

"Check my Device" is accessible on the AMTA website and is available to all Australians, regardless of their mobile network provider. The tool can be translated into 11 different languages, including Arabic, Greek, Hindi, and Mandarin. It complements the existing text-based tools available to Telstra and Optus customers.

Users can access the tool by entering their mobile phone's IMEI number, a unique 15-digit International Mobile Equipment Identity number that identifies the make and model of the device. The website provides clear instructions on obtaining the IMEI number by entering *#06# into the phone’s keypad. An immediate response is provided after entering the IMEI number.

For users whose devices are supported, no further action is needed. However, if a "CHECK" prompt is received, it suggests that the device may not be able to make emergency calls to Triple 0 after the 3G networks are shut down, and users should contact their service provider to discuss upgrading or replacing the handset.

AMTA recommends using "Check my Device" before making device purchases. Potential buyers should ask the seller for the IMEI number of the device they are considering purchasing to ensure it will be supported after the 3G shutdown, and to confirm it is not blocked.

Louise Hyland, CEO of AMTA, highlighted the importance of timely action. "It’s crucial to act now if you know you have an older mobile device that connects to a 3G network, and you have not already upgraded," she said. "Devices that use the 3G network for voice services will not be able to make any calls, including emergency calls to Triple 0, once Australia’s 3G networks are fully inactive. There are also certain 4G devices that will not be able to make emergency calls to Triple 0 after all 3G networks close."

Hyland further underscored the ease of using the "Check my Device" tool as an essential step in confirming whether a mobile device will remain fully supported after the 3G shutdown. She encouraged users to contact their service provider for upgrade solutions if needed.

The staged shutdown of Australia's 3G networks is ongoing. TPG Telecom-owned Vodafone was the first to shut its 3G network in January 2024, with Telstra set to complete their closure by 31st August 2024, and Optus commencing theirs from September 2024.

“While 3G networks are still in operation, affected mobile devices will continue to connect to any available 3G network to make emergency calls to Triple 0," said Hyland. "However, once the 3G networks are fully closed at the end of the year, these phones will not be able to make emergency calls. It is crucial to act now if you have an older mobile device and haven’t already upgraded."

As 4G and 5G networks become more prevalent, the usage of 3G networks has significantly declined, prompting carriers to close their older networks. According to AMTA, 4G and 5G networks in Australia offer better service with faster speeds and greater capacity, enhancing the mobile internet experience for users. Mobile network operators are working to ensure that 4G and 5G network coverage matches or exceeds that of 3G. However, AMTA recognises that this transition may pose difficulties for some users, particularly in regional and remote communities.