Appian has been recognised as a Leader in the IDC MarketScape Worldwide Business Automation Platforms 2025 Vendor Assessment.
The IDC MarketScape evaluation highlighted Appian's support for the development of AI agents and its provision of a copilot, which enables interaction between users and Large Language Models (LLMs). According to the IDC MarketScape report, "Appian supports the development of AI agents and offers a copilot for interactivity between users and LLMs."
Appian has incorporated artificial intelligence into business processes to make operations more efficient and adaptable. Recent developments cited by the company include Agent Studio, which enables organisations to create and manage AI agents; AI Document Centre, designed for enterprise-level intelligent document processing; and Smart Search, an AI-driven semantic search tool that allows for the retrieval of records across Appian's unified data fabric.
AI integration
Sanat Joshi, Executive Vice President, Product & Solutions at Appian, commented on the integration of AI capabilities within the business automation platform. Joshi stated:
"The true power of AI lies in its integration within core business processes. We believe Appian's consistent focus has been on optimising critical operations, and our recognition by IDC MarketScape as a Leader in Business Automation Platforms underscores our commitment to embedding AI with purpose and governance. By enabling AI agents and intelligent automation to work in concert, we empower our customers to accelerate operations and responsibly scale AI benefits across their enterprise, driving measurable business impact."
The Appian Platform is used by organisations to manage and transform essential business processes. The company has focused on embedding advanced AI in all levels of process automation, with the goal of increasing operational agility and delivering actionable insights.
Research findings
Appian recently sponsored an IDC InfoBrief examining the role of automation platforms in integrating AI with business operations. The report shows that business process automation forms a foundation for the adoption of AI-driven systems, enabling organisations to expand the value derived from existing automation initiatives.
The research also examines the approaches taken by companies in various sectors, including banking, insurance, government, and life sciences. It addresses both the current uses of AI and future plans, as well as identifying the challenges these organisations face in the implementation of AI technologies.
IDC MarketScape model
The IDC MarketScape vendor assessment framework is designed to evaluate technology and service suppliers using both qualitative and quantitative research. The resulting analysis provides a visual representation of each supplier's position in the market, comparing product offerings, strategies, and projected prospects.
The model aims to give technology purchasers a rounded assessment of the abilities and limitations of suppliers currently in the business automation sector, in order to support procurement and planning decisions.
Appian provides a software platform supporting improved efficiency and customer engagement for enterprises in diverse industries. The company serves a range of large organisations with a focus on digital process management and automation strategies.
