Avaya Holdings introduced a new private cloud delivery model of its Avaya OneCloud solutions for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), providing enterprise organisations with a fast, convenient and automated path to the benefits of cloud communications.
The new Avaya OneCloud ReadyNow private cloud offerings supposedly feature preconfigured, per-seat consumption and standard bundles of both UCaaS and CCaaS solutions, reducing risk, cost and complexity from the transition to a cloud platform from on-premise solutions.
The Avaya OneCloud private offering is being introduced as part of Avaya’s new Avaya Intelligent Xperiences – or Avaya IX – solution naming convention unveiled this week at the company’s annual ENGAGE user group conference.
Based on input from customers and partners, the new nomenclature streamlines the company’s portfolio of solutions and reflects the wealth of experience Avaya brings to bear for customers as they transform digitally and move their solutions into the cloud.
With over 3.5 million cloud seats and growing, Avaya brings experience with the full spectrum of business communications in the cloud, leveraging its leading SaaS capabilities.
Avaya OneCloud private solutions are supposedly customisable, with experts to help design, customise and manage applications that meet unique and often complex digital transformation needs.
Control and security concerns, along with more limited manageability and customisation options from upstart cloud CCaaS and UCaaS vendors, have slowed adoption for the larger implementations.
Avaya is supposedly taking a flexible hybrid approach to the cloud with these new solutions to meet the needs of small businesses up to the largest global implementations.
Avaya Sales VP Steven Bernard says, “As a top Avaya partner for more than two decades, we’ve seen the company evolve from voice communications to a robust cloud solutions provider, helping clients achieve high levels of flexibility, scalability, and security for a variety of their needs.
“We’re excited to say Avaya will now provide our UC and contact centre clients with cloud-based bundles for greater efficiency, as well as the ability to design an environment that supports their desired scalability and consumption needs.