City of Subiaco partners with TechnologyOne for digital overhaul

The City of Subiaco has partnered with TechnologyOne to embark on a significant digital transformation initiative. This collaboration aims to create opportunities for growth, elevate services, and futureproof the City's operations.

In the initial phase, City of Subiaco staff have started utilising TechnologyOne’s OneCouncil software, marking a shift from multiple legacy systems to a unified, Software-as-a-Service (SaaS) platform. This move is part of a comprehensive three-year project to enhance the City’s digital infrastructure.

Colin Cameron, CEO of the City of Subiaco, highlighted the necessity of this transformation. "This is the first step in changing to one new system that is more effective for staff working across the City," he stated. Cameron noted that the partnership with TechnologyOne is expected to streamline operations significantly.

"TechnologyOne will help reduce time spent on manual processes, data entry, and switching between systems as well as provide a consolidated source of information for our diverse branches," Cameron explained. "All that adds up to more time and energy for staff, contractors, and volunteers to spend on what matters most; serving our community,” he added.

City of Subiaco Mayor David McMullen commented on the broader implications of the new digital platform for residents. "Introducing the TechnologyOne platform to our staff is a step in an ongoing transformation. The TechnologyOne system promises to equip the City to deliver for our growing community, with a focus on continuous improvement, innovation, organisational efficiency, and high-level customer experience," said McMullen.

The mayor also emphasised the importance of maintaining a blend of human-centred processes and digital systems to keep the City at the forefront as a modern and efficient local government organisation. Residents, however, will not experience direct interaction with the new platform until the next phase of the rollout, currently scheduled for the latter half of 2025.

TechnologyOne's CEO Ed Chung expressed enthusiasm for the project and its benefits. "The City of Subiaco is dedicated to its digital transformation journey; the first step of which will provide more streamlined digital tools to its staff, to allow them to do their best work in serving the community," said Chung. "We’re excited to support the City in this next step on its digital journey and can’t wait for residents to experience the benefits."