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CSG acquires DGIT Systems to empower CSPs in digital-first world

By Catherine Knowles
Tue 12 Oct 2021

CSG has announced the acquisition of DGIT Systems, a provider of configure, price and quote (CPQ) and order management solutions for the telecoms industry.

The acquisition brings together solutions designed to aid business growth for communications service providers (CSPs), according to the company.

Overall, the combined CSG and DGIT solution provides a TM Forum Conformance Certified, modern, open and decoupled architecture that provides the flexibility for CSPs to innovate and implement new digital services.

Additional capabilities include:

Catalog: An active, rules-driven catalog based on TM Forum's Open APIs that visually builds offers from components in design time, including service and resource layers, then drives system behaviour at run time.

Configure, price and quote: A CPQ solution automates configuration, pricing and quote management for complex products and services, including live pricing, pricing policies, discounts and workflow driven approval processes.

Order management: A catalog-driven order management system with reusable processes and visual configuration provides proactive communication, transparent fulfilment, trouble-free activation and order orchestration that includes manual and third-party system hand-offs, jeopardy management and automated escalation processes.

Monetisation: Sophisticated monetisation processes simplify the management of complex rating, charging, payments and settlements.

According to CSG, order processing and management is often the root of frustration for CSPs when delivering complex data and digital services to B2B and multi-play B2C customers.

As CSPs push to leverage the bandwidth and low latency of 5G and edge architectures, order processing demands will continue to rise alongside customer service expectations.

By extending CSG's solution footprint with DGIT's CPQ and order management capabilities, CSG aims to help operators tackle challenges and deliver multi-party digital offerings through an ecosystem of partners so they can increase customer acquisition, loyalty and satisfaction.

CSG COO and president of revenue management and digital monetisation Ken Kennedy says, "CSG's acquisition of DGIT Systems uniquely positions us to help CSPs win in their quest to deliver next-gen, 5G digital offerings that will excite both consumers and enterprises.

"With consumer services at the peak of commoditisation, the greatest opportunity now lies in the B2B and B2B2X sectors. This paradigm shift means operators need integrated technologies, like CSG's monetisation suite, that can ease the complexities of delivering dynamic, interoperable ecosystems across a multitude of partners.

"With this acquisition, CSPs can easily deploy CSG's end-to-end solutions to seamlessly deliver multi-party digital offerings to all customer segments and, in parallel, automate onboarding, innovation and settlement with a rich network of partners."

DGIT founder and CEO Greg Tilton says, "DGIT's strategic partnership with CSG highlights the value of our combined portfolio to the communications market.

"This acquisition brings the advantages of global scale and a world leading monetisation portfolio to both DGIT and our customers. Together with CSG, we can help CSPs thrive in today's digital-first world."

Commenting on broader trends, IDC research vice president, communications service provider operations and monetisation Kerl Whitelock says, "As the market places greater focus on B2B and B2B2x service models, robust CPQ and order management solutions can greatly reduce provisioning and billing errors, which are two of the leading causes of customer dissatisfaction for communications service providers today.

"CSPs are starting to invest in solutions that can help them to monetise these complex business relationships along with empowering them to manage the various parts of their digital ecosystems, especially partner resource accountability and settlement.

"Technology suppliers, such as CSG, who are building out comprehensive ecosystem commercialisation solutions, play a pivotal role in the ongoing transformation of their CSP customers."

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