CSG announces future-proof automation for VicTrack

Victoria's rail transport have modernised their systems infrastructure to increase efficiencies and support cost-effective solutions to their end customers.

CSG helps companies engage with their customers by arming brands with innovative solutions that drive customer experiences. VicTrack, the enterprise that manages public transport infrastructure in Victoria, Australia, deployed CSG's configure, price and quote (CPQ) and order management solution to support its telecommunications network's digital transformation and automation. 

With CSG's platform, VicTrack's existing network and processes deliver more efficient and cost-effective solutions to their end transport, government and wholesale customers.

"VicTrack's focus is on broad transformation and CSG's ability to automate our systems and create faster more efficient solutions for our customers is a game-changer for our business," says Bruce Moore, Executive General Manager, Telecommunications, VicTrack.

"We wanted a technology provider that had both local market experience and the proven expertise to handle the complexities of our project. CSG's flexibility and transparency created a highly collaborative environment that ultimately set our business up for immediate and long-term success."

CSG technologies enable VicTrack to support the delivery of improved telecommunications solutions across both public and enterprise applications.

Process speeds have increased by 30%, giving VicTrack better visibility across its offerings.

VicTrack can wholesale excess capacity across its network to other carriers to support them in providing services to the broader state of Victoria.

"By supporting critical rail operations, including ticketing, communications, signalling and video surveillance, the state of Victoria is providing services that keep the heart of the city, its people and businesses, moving," says Ian Watterson, Head of Sales and Delivery, CSG's Asia-Pacific business. 

"VicTrack's progressive approach to digitally transform its network and ensure it is highly efficient and modern is no easy feat. It's been a privilege to work alongside VicTrack on this journey as CSG continues to deliver disruptive innovation that meets the growing demands of the market to create a more future-ready world."

As part of CSG Encompass, a SaaS, open, integrated and modular solution that reduces the complexity of multi-sided, B2B2X ecosystems, CSG's CPQ solution accelerates time to market with an end-to-end, open and interoperable design that is catalogue-driven.