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CSG stories
Telcos are sitting on gold. Now AI is unlocking the lode
Fri, 5th Sep 2025
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crm
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data analytics
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digital transformation
AI is revolutionising telcos, unlocking vast customer data to deliver personalised services, enhanced billing and seamless digital experiences like never before.
Three keys to seizing the centre of partner ecosystems
Fri, 1st Sep 2023
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uc
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blockchain
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5g & beyond
With a modular, integrated platform like CSG offers, CSPs can orchestrate marketplaces with zero-touch partnering and deliver industry-specific solutions.
How CSPs solve their toughest B2B2X marketplace challenges
Wed, 31st May 2023
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saas
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it automation
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b2b
One of the most significant challenges CSPs face is using services sourced from partners to enrich the value they offer their customers.
Why Telcos must act now to survive the next recession
Wed, 8th Mar 2023
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uc
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5g & beyond
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wireless networks
A recession, without a doubt, will cause disruption and with disruption comes challenges, including labour shortages, budget cuts and much more.
How CSPs can score big with digital offers that create unforgettable experiences
Wed, 18th Jan 2023
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digital transformation
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cx
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martech
For CSPs, their opportunity to stand out in such a crowded field is through customer experiences that are immersive, intuitive, and compelling across audiences.
CSG announces future-proof automation for VicTrack
Fri, 23rd Sep 2022
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saas
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digital transformation
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csg
With CSG's platform, VicTrack's existing network and processes deliver more efficient and cost-effective solutions to their end customers.
Video: 10 Minute IT Jams - An update from CSG
Mon, 12th Sep 2022
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saas
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uc
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private cloud
Ian Watterson joins us today to share more about how CSG supports customers in their digital transformations and how the company serves the APAC market.
To win at 5G, telcos must tame their quoting chaos
Wed, 6th Jul 2022
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uc
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5g & beyond
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open source
The catalogs of CSP (communication service providers) market offerings are set to explode as new digital services emerge, powered by B2B2X business models.
CSG appoints Liz Bauer as executive vice president & chief experience officer
Fri, 13th May 2022
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cx
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martech
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hcm
Liz Bauer is the new Chief Experience Officer at CSG, responsible for employee and customer experiences, marketing, sales, and communications.
CSG appoints Liz Bauer as Executive vice president & chief experience officer
Fri, 13th May 2022
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cx
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martech
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csg
Liz Bauer has been named EVP and Chief Experience Officer at CSG to connect the company's culture and customers, amplifying impact and experience.
CSG acquires DGIT Systems to empower CSPs in digital-first world
Tue, 12th Oct 2021
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csg
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csps
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m&a
CSG acquires DGIT Systems to provide telecoms industry with configure, price and quote (CPQ) and order management solutions.
CSG partners with Alibaba Cloud across ANZ
Fri, 19th Oct 2018
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cloud services
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csg
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alibaba cloud
Alibaba furthers its reach into the ANZ market with this partnership for managed IT and cloud services from CSG.
The importance of closer relationships with external IT support
Mon, 23rd Jul 2018
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partner programmes
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smb
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outsourcing
CSG's recent survey has shown that SMBs are outsourcing their IT support at an increasing rate, showing opportunity for providers of IT services.
CSG to exit enterprise segment of its business amid poor performance
Mon, 25th Jun 2018
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document management
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ecm
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martech
The company will re-align its business under three distinct segments and undergo significant restructuring operations.
CSG buys NZ's pcMedia; FY17 revenue 'below expectation' at AU$245m
Wed, 9th Aug 2017
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microsoft
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csg
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pcmedia
CSG has snapped up Kiwi Microsoft partner pcMedia in a deal valued at up to $2 million in a year which has seen revenue 'below expectation'.
CSG buys Kiwi CodeBlue in potential NZ$15 million deal
Wed, 19th Aug 2015
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codeblue
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csg
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acquisition
CSG has snapped up New Zealand IT services company CodeBlue, which will provide support desk service delivery for CSG across ANZ.
CSG tops $200 million; inks channel partner deal
Mon, 17th Aug 2015
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uc
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contact centre
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csg
CSG inks deal to become channel partner for cloud-based UC and contact centre solutions provider 8x8 as it cracks $200 million in revenue.