Evernet to boost managed IT services with LogicMonitor AI tools

Evernet Systems has partnered with LogicMonitor to enhance its managed services using AI-powered monitoring and operational insights.

LogicMonitor's agreement with Singapore-based Evernet will see the integration of its Software-as-a-Service (SaaS) observability platform within Evernet's suite of offerings. Evernet is known for providing IT infrastructure, networking, cybersecurity, cloud services, telecommunications, and Internet of Things (IoT) solutions.

LogicMonitor's technology will allow Evernet to deliver real-time monitoring, automation, and improved operational visibility to its customers. The partnership is intended to help Evernet facilitate service reliability, minimise downtime, and optimise their clients' IT performance by leveraging AI-powered observability tools.

Richard Gerdis, Vice President and General Manager, APJ, LogicMonitor, commented on the significance of the collaboration. He said, "Evernet is leading the way in next-generation managed services, and LogicMonitor is proud to support ​their ​transformation. With our unified observability platform,​ LM Envision,​ Evernet can proactively monitor IT environments, automate issue detection, and provide deeper insights that improve service quality. This partnership will help Evernet scale its operations, drive stronger customer relationships, and increase business resilience. We look forward to many years of successful partnership."

With the introduction of LogicMonitor's LM Envision, Evernet intends to address customer demands for transparency and simplified management of IT infrastructure. The platform contains over 150 dashboard templates, supporting customised reporting and enhanced clarity for end-users.

Steven Shi, Founder and Managing Director, Evernet, outlined how the deployment of LogicMonitor's platform supports the company's strategy. He said, "Evernet has built a strong reputation by delivering reliable, secure, and innovative IT solutions. However, providing customers with detailed insights into their IT environments was previously a challenge. LogicMonitor ​Envision ​makes this seamless with over 150 built-in dashboard templates, helping us generate custom reports with ease. Our customers now get clear visibility into their IT performance, improving decision-making and overall service experience."

One of the advantages cited for working with LogicMonitor is the scalability of its observability tools. Evernet anticipates that the partnership will enable it to expand its customer base and enter new markets without the need for frequent infrastructure upgrades. This is expected to result in simplification of operations and a greater focus on delivering reliable IT solutions to support clients' business growth.

Steven Shi further noted the impact of the collaboration for Evernet's customers. He said, "Businesses that use Evernet's services now have access to a single, AI-driven platform that increases IT reliability, strengthens service-level agreements, and improves overall performance. This partnership ​is testament to​ LogicMonitor's commitment to empowering technology providers with the tools they need to scale, enhance service quality, and enable​ ​digital transformation."

The partnership brings additional operational resilience to Evernet's managed services, enabling clients to benefit from improved monitoring and actionable data in real time.

LogicMonitor's LM Envision platform is designed to support observability across on-premises and multi-cloud environments, providing IT and business teams with greater visibility and predictive insights into their organisations' systems and applications.