IT Brief Australia logo
Technology news for Australia's largest enterprises
Story image

Five predictions for AI and process automation in 2020

By Contributor
Wed 4 Dec 2019
FYI, this story is more than a year old

Article by FTS Data and AI at FTS Group practice director James Beresford

The development of artificial intelligence (AI) and robotic process automation (RPA) rose rapidly during 2019.

In the coming year, this pace will climb even further.

Enticed by the potential for the technologies to streamline workflows and improve customer service, organisations will be undertaking deployments in ever-increasing numbers.

At the same time, the capabilities of the technologies will continue to grow at a breakneck pace. Where initially they were limited to assisting with very structured activities, they will increasingly be put to work in areas that until now have required human intervention.

During 2020, five key trends will shape the field of AI and RPA.

They are:

The rise of the RPA robot

Current projects involving the deployment of RPA robots have tended to focus on replicating existing tasks that have traditionally been completed by humans.

The robots have been able to learn a repetitive task and then complete it much more quickly.

While their AI capabilities allow them to read and understand certain documents, they have only been able to do this in a very rigid, rules-based way.

During 2020, the capabilities of RPA robots will increase.

They will become more adept at making decisions based on the documents they scan as well as data drawn from other sources.

By using rapidly developing machine learning and AI algorithms, the robots will be able to operate autonomously and add value to the organisation in which they have been deployed.

They will also be able to be used in more complex processes including those which are less repetitive and more open to interpretation.

One example is a local council that receives emails relating to a wide range of services into a single, centralised inbox.

An RPA robot can assess each email and determine how to respond or where within the organisation it should be forwarded.

Analytics projects will continue to fail

Many applications and IT tools offer far more capabilities and functionality than is ever put to use within an organisation.

This wasted capacity is termed a ‘consumption gap’.

Experience shows that between 75% and 90% of analytics projects fail, and this is often due to the fact that the power of the technologies being deployed is far higher than the abilities of the users to take advantage of them.

To overcome this, businesses will need to invest in the data literacy of their workforce.

During 2020, they will also need to think a lot harder when designing and deploying new systems and be sure they match the needs and capabilities of the people who will be using them.

Routine work will continue to disappear

The number of RPA robots and AI-powered chatbots will continue to grow within organisations throughout 2020.

As a result, more than 50% of what is currently considered to be routine and repetitive work will disappear.
This trend comes despite the fact that many people’s experiences with chatbots have so far been less than optimal.

The continuing development of the AI that powers these bots means their capabilities will increase, allowing them to more easily provide a satisfying experience for users.

People will also learn from previous projects and gain a better understanding of exactly how they should be put to use.  

The rising importance of data governance

More organisations are going to recognise the importance of their data and the impact that can be felt if that data is lost or mismanaged.

Therefore, responsibility for data governance will be taken away from the analytics team and placed in the hands of senior executives.

Master and metadata management will also become much larger concerns as more data is used by AI tools and RPA robots.

Any failures to effectively protect this data at all times is likely to have significant implications for an organisation as a whole.

Data monetisation becomes a valuable additional revenue stream

During 2020, more organisations will come to realise the value of the data they are holding.  Many will also identify ways in which that data can be monetised.

This could be achieved by making it available in various forms to customers, suppliers and even the wider market.

One area that will require more thought is exactly how the data can be presented and provided in effective ways and the mechanisms that will be needed to monetise this process.

An example is a retailer who has detailed information on customer purchasing habits.

This could be made available to upstream distributors and manufacturers.

They, in turn, could use that data to guide forward planning and future product ranges.

Amid these trends, adoption of AI and RPA robots will increase rapidly throughout 2020.

As organisations come to understand the benefits that can be achieved, solid business cases will be mounted for investment.

Just as computing dramatically altered workplaces in the 1980s, so too these technologies will usher in a new period of dramatic change in 2020 and beyond.

Related stories
Top stories
Story image
Wireless
Cradlepoint expands its Cellular Intelligence capabilities
Cradlepoint has announced additional Cellular Intelligence capabilities with its NetCloud service.
Story image
Digital Transformation
Trading up: It's time to swap core systems for flexible digital applications
This year will see more oranisations planning and commencing high tech renovations that will shake up the way they operate.
Story image
Attain
Revenue operations is taking centre stage
As the business world continues to evolve, new demands need to be met to keep up with the ever-changing landscape. 
Story image
Digital Transformation
The impact of COVID-19 on healthcare environments and care delivery
The COVID-19 pandemic has revolutionised the healthcare industry while overcoming staff shortages, social distancing requirements, and lockdowns.
Story image
Artificial Intelligence
SAS unveils AI experience to improve kids' batting abilities
SAS has created The Batting Lab, an interactive experience using AI, computer vision and IoT analytics to help kids improve their baseball and softball swings.
Story image
Lightspeed
Lightspeed launches all-in-one marketing platform in A/NZ
ECommerce provider, Lightspeed has launched a new all-in-one marketing solution, Lightspeed Marketing & Loyalty in Australia and New Zealand.
Story image
Telstra
Telstra and Silver Trak Digital delivers 5G to the cinemas
Telstra and Silver Trak Digital say they've launched Australia's fastest and most secure delivery of content over 5G for cinemas.
Story image
Digital Transformation
How to modernise legacy apps without compromising security
At a time when digital transformation has become central to business, even the most important applications come with a ‘use-by’ date.
Story image
Sustainability
Power at the edge: the role of data centers in sustainability
The Singaporean moratorium on new data center projects was recently lifted, with one of the conditions being an increased focus on power efficiency and sustainability.
Story image
Artificial Intelligence
Clear Dynamics closes $35M funding round, invests in global growth
The funding is a major milestone and speaks to Clear Dynamics’ vision for AI-enabled ‘composable’ enterprise software, the company states.
Story image
CRM
Zendesk announces new conversational CRM solutions
“The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations."
Story image
Sisense
Data and analytics could be key to higher selling prices in APAC
Sisense's latest report has found that almost half of data professionals in APAC think customised data and analytics can create better selling prices for their products.
Story image
PaaS
New digital traffic light system to tackle construction defects
Smarter Defects Management launches its PaaS digital system and says it will revolutionise managing defects in the construction industry.
Story image
Workato
Workato unveils enhancements to enterprise automation platform
"The extra layer of protection with EKM, zero-logging, and hourly key rotation gives customers a lot more visibility and control over more sensitive data."
Story image
Testing
Google and CSIRO use AI to help protect the Great Barrier Reef
Google has partnered with CSIRO in Australia to implement AI solutions that help protect the Great Barrier Reef.
Story image
Artificial Intelligence
SAS launches human-focused responsible innovation initiative
SAS has launched a responsible innovation initiative, furthering its commitment to equity and putting people first.
Story image
Artificial Intelligence
How to ensure ethical deployment of AI implentations
The increase in automation and machine technology such as AI and machine learning has unlocked a whole new level of scale and service to organisations. 
Story image
Application Security
What are the DDoS attack trend predictions for 2022?
Mitigation and recovery are vital to ensuring brand reputation remains solid in the face of a Distributed Denial of Service (DDoS) attack and that business growth and innovation can continue.
Story image
Excel
Could your Excel practices be harming your business?
While Excel has been the de-facto standard for budgeting, planning, and forecasting, is it alone, enough to support organisations in the global marketplace that’s facing rapid changes due to digital transformation?
Exabeam
Find out how a behavioural analytics-driven approach can transform security operations with the new Exabeam commissioned Forrester study.
Link image
Story image
Cybersecurity
A10 Networks finds over 15 million DDoS weapons in 2021
A10 Networks notes that in the 2H 2021 reporting period, its security research team tracked more than 15.4 million Distributed Denial-of-Service (DDoS) weapons.
Story image
Artificial Intelligence
CFOs using digital workers and AI to prevent unnecessary loss
New technology is now allowing CFOs to use digital workers to automate their accounting processes, making it easier for them to avoid unnecessary losses.
Story image
Adyen
Adyen expands partnership with Afterpay as BNPL payments increase
Adyen has expanded its partnership with AfterPay allowing more of Adyen’s merchants in more countries worldwide to use the BNPL provider.
Darktrace
Threat actors are exploiting weaknesses in interconnected IT/OT ecosystems. Darktrace illuminates your entire business and takes targeted action to stop emerging attacks.
Link image
Story image
Manufacturing
HINDSITE wins Aerospace Xelerated Pitch Challenge with solution to support Boeing
Brisbane-based startup HINDSITE was the winner of the first ever Pitch Challenge organised by Aerospace Xelerated in partnership with Queensland XR Hub. 
Story image
Ransomware
A third of companies paying ransom don’t recover data - report
Veeam's report finds 76% of businesses who are victims of cyberattacks paid the ransom to recover data, but a third were still unable to get their information back.
Story image
Data solutions
South Australia state satellite makes significant progress
South Australia’s first state satellite has successfully completed the Critical Design Review (CDR), moving it closer to providing tangible data solutions.
Story image
Data Center
Preventing downtime costs and damage with Distributed Infrastructure Management
Distributed Infrastructure Management (DIM) can often be a lifeline for many enterprises that work with highly critical ICT infrastructure and power sources.
Story image
Public Cloud
Cloud adoption still a work in progress, NetApp finds
NetApp has announced the results of the annual Cloud Infrastructure Report based on a survey of public cloud business and IT decision makers.
Story image
Hawaiki Cable
BW Digital completes acquisition of Hawaiki Submarine Cable
BW Digital has completed its full acquisition of Hawaiki Submarine Cable, with all applicable regulatory filings and approvals now received.
Story image
Ransomware
Cybersecurity starts with education
In 2021, 80% of Australian organisations responding to the Sophos State of Ransomware study reported being hit by ransomware. 
Story image
Fintech
Airwallex launches new bank feed integration with NetSuite
Airwallex has launched a new bank feed integration with NetSuite, developed in partnership with NetSuite solution partner, Onlineone.
Story image
Telstra
Telstra, Google and Accenture launch 5G AR experience for AFL
Telstra, Google and Accenture are developing a new 5G powered augmented reality (AR) experience at Melbourne's Marvel Stadium for the footy season.
Story image
Microsoft
SAS Viya on Microsoft Azure to deliver 204% return - study
The Forrester Total Economic Impact study finds SAS Viya on Microsoft Azure brings a 204% return on investment over three years.
Story image
Remote Working
How zero trust and SD-WANs can support productive remote working
The way people connect with applications and data has changed, users are remotely accessing resources that could be stored anywhere from a corporate data center to the cloud.
Story image
trust
9/10 Aussies to stop spending if personal data compromised
"Based on the patterns we are seeing among Australian consumers, it is evident that trust in a brand is exceptionally important."
Story image
Sustainability
Grasping the opportunity to rethink the metrics of a sustainable data centre
A data centre traditionally has two distinct operations teams: the Facility Operations team, and the IT Operations team. Collaboration between them is the key to defining, measuring, and delivering long-term efficiency and sustainability improvements.
Story image
Sift
Sift shares crucial advice for preventing serious ATO breaches
Are you or your business struggling with Account Takeover Fraud (ATO)? One of the latest ebooks from Sift can provide readers with the tools and expertise to help launch them into the new era of account security.
Story image
Apple
Apple previews new features for users with disabilities
Apple says new software features that offer users with disabilities new tools for navigation, health and communication, are set to come out later this year.
Story image
SaaS
Atturra partners with Focus HQ to support Aus organisations
Atturra has executed a partnership agreement with Focus HQ, to resell and support the company's Australian developed SaaS-based portfolio management platform.
Story image
Talend
Talend introduces new data health solutions for businesses
Talend has announced its latest version of Talend Data Fabric, with the release of Talend Trust Score enabling data teams to establish a foundation for data health.
Story image
Cybersecurity
Hard numbers: Why ambiguity in cybersecurity no longer adds up
As cybersecurity costs and risks continue to escalate, CEOs continue to struggle with what their investment in cyber protection buys. Getting rid of ambiguity becomes necessary.
Softiron
For every 10PB of storage run on HyperDrive vs. comparable alternatives, an estimated 6,656 tonnes of CO₂ are saved by reduced energy consumption alone over its lifespan. That’s the equivalent of taking nearly 1,500 cars off the road for a year.
Link image
Story image
Power / Energy
Keysight Technologies introduces new next-gen DPT solution
Keysight Technologies has announced its new next-generation Double-Pulse Tester (DPT) with the PD1550A Advanced Dynamic Power Device Analyser.