Hyland has partnered with Espire to deliver an enhanced range of Business Experience (BX) technology with advanced content management solutions.
The partnership will add Hylands leading content services to Espire solution portfolio, branching across a variety of industries from healthcare to financial services.
It will also help solve the evolving and complex challenges to support remote and hybrid work models, with an increased focus on seamless digital technology operations.
Intelligent document capture, electronic signature, robotic process automation, digital asset management and records management will all be available to Espire's customers to help streamline business workflow.
The move also extends Hyland's growing footprint in the Australian marketplace, creating a more accessible way for customers in this area to utilise digital process management solutions. Hyland says this comes at a time when the need to support remote and hybrid work models is crucial to growth in Australian business sectors.
"This is a strategic partnership for Hyland in the region, as we gain the valuable experience of a dynamic company who specialises in digital transformation and business improvement," says Hyland country manager ANZ Jamie Atherton.
"User experience is critical in the current business conditions across Australia and the entire APAC region, and delivering seamless workflows to manage end-to-end digital processes by providing the right information to the right employees, in the office or working remotely, is a fundamental compontent to business continuity."
Espire Infolabs regional head for ANZ Ram Bali agrees the partnership will help businesses create more personalised and in-depth experiences for customers, with scalability and accessibility a key driving force.
"This partnership with Hyland will certainly strengthen the capabilities of Espires Customer Engagement Hub (CEH) framework and will help our global customers to be agile and scalable with a world-class enterprise information platform, available on-premise, in the cloud or via a hybrid model - delivering impeccable Customer Experience (CX) across multiple touchpoints," he says.
"We are looking forward to working with the Hyland team and making this partnership a huge success."
Espire has been assisting customers with digital transformation journeys for more than two decades and has a presence in 11 global locations. They say that adding Hyland's product suite will empower organisations to better manage their document lifecycle, reduce errors and enhance their levels of customer service.
Hyland has provided content management services for over 35 years and has enabled more than 19,000 organisations to digitalise their workplaces and transform their operations.