Kore.ai & TeKnowledge partner to deliver scalable AI at enterprise level

Kore.ai and TeKnowledge have entered into a strategic partnership aimed at helping enterprises advance from isolated artificial intelligence initiatives to widespread, scalable AI execution within their organisations.

The partnership brings together Kore.ai, a provider of enterprise AI platforms, and TeKnowledge, a global expert in technology services including artificial intelligence, customer experience, and cybersecurity.

The goal of the collaboration is to close the gap between companies' aspirations for AI adoption and real-world implementation, expanding beyond limited pilot projects to achieve measurable business impact across entire organisations.

Kore.ai's platform offers secure and scalable AI agents and business solutions, which can automate and enhance functions such as customer service, business operations, and workplace productivity. The platform is designed to integrate flexibly into existing enterprise architectures and is supported by deployment options suitable for various business requirements.

TeKnowledge brings a services model grounded in strategic guidance and disciplined execution, working to enable ongoing innovation through structured knowledge transfer and team training. The partnership is structured to help enterprises build internal expertise and maintain long-term value from their AI investments.

Discussing the partnership, Raj Koneru, Chief Executive Officer of Kore.ai, said,

"We are focused on helping enterprises reimagine business with AI at scale. TeKnowledge is an ideal partner in that they bring the expertise, scale, and service depth that help accelerate our vision for clients. We've found alignment not only in technology, but in mindset—a shared belief that AI must be human-centered, agile, and deeply connected to business value. This partnership brings together two ecosystems built around customer success. Together, we're helping enterprises operate smarter and achieve speed of business."

For its part, TeKnowledge delivers technology services for AI, customer experience, and cybersecurity and supports businesses internationally across 19 global hubs. The company's approach covers advisory, professional services, training, adoption programmes, and managed services, aiming to support clients both in initial adoption and ongoing technology progress.

Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge, commented,

"At TeKnowledge, we've always believed that lasting transformation begins with clarity about what's possible, what matters to the customer, and what it takes to execute at scale. Kore.ai brings not only platform strength, but also a deep understanding of enterprise challenges and a clear vision for what intelligent experiences should look like. This is a partnership of shared values: innovation with purpose, execution with precision, and a commitment to delivering AI that serves people, not just processes."

Industry analysis points to an increase in enterprise AI adoption, particularly in the area of customer service. Research by Gartner predicts that by 2026, over 80% of customer service and support organisations will use generative AI to improve agent productivity and the overall customer experience. Despite this, many organisations have encountered barriers when trying to extend AI projects beyond initial pilots or limited deployments.

The collaboration between Kore.ai and TeKnowledge aims to address these challenges through an integrated offering, blending technology with disciplined execution and ongoing enablement to help enterprises realise the full potential of AI.

Zeus Kerravala, Principal Analyst at ZK Research, shared his perspective on the partnership:

"This is more than a technology integration—it's a strategic convergence. Kore.ai delivers one of the most advanced and adaptable platforms in the market, particularly in automating and elevating customer and employee experience. TeKnowledge adds the transformation layer that's essential in complex environments, with executional discipline, cross-sector expertise, and long-term vision. The completeness of the model stands out: this partnership helps organisations move with the speed, openness, and alignment that modern enterprises require."

The overarching theme of the partnership is to help organisations move from exploring AI applications to embedding them at scale, with a model that supports both rapid progress and long-term sustainability. By combining platform capabilities with expert services, Kore.ai and TeKnowledge seek to help enterprises achieve broader impact with their digital transformation efforts.