Story image

Insurance systems provider EIS partners with Microsoft Bot Framework

12 May 2017

Insurance core systems provider EIS Group has announced the integration of its EIS Digital Experience Platform (DXP) with the Microsoft Bot Framework.

The partnership aims to deliver intelligent assistant and other artificial intelligence (AI) services to insurers that augment the skills of customer service agents and improve the quality, speed and cost-effectiveness of customer engagement.

DXP enables the packaging of insurance products and services for digital distribution to customers and partners as high-quality, role-based omnichannel experiences.

DXP connects with data and core services as a key component of a comprehensive platform for digital transformation.

The adoption of Bot Framework makes it easy for DXP users to incorporate AI services into personalised marketing, selling and servicing interactions powered by DXP.

The integration of DXP and Bot Framework allows EIS clients to build and connect their own bots to customer communication channels and add cognitive skills that enable bots to see, hear, interpret and interact with users naturally wherever they are.

“Significant value is being created as insurers start using intelligent chatbots to transform providing 24/7 services to customers and agents,” says Microsoft worldwide insurance managing director Tony Jacob.

DXP comes with a pre-built set of EIS Suite core service APIs spanning policy, billing, claims and customer management that are readily available for integration with Bot Framework and Cognitive Services.

Users of DXP will use the Microsoft Bot Framework to:

  • Add chatbots to insurer mobile and web applications
  • Use chatbots to assist sales and marketing interactions and turn existing chat services – SMS/text, Skype chat, Facebook messaging, Webchat, etc – into customer service channels
  • Create smart bots that understand customer requests and intent and recognise entities such as policies and claims
  • Use Microsoft Cognitive Services to recognise photos of autos and other objects, identify customers by voice and understand sentiment, and access customer and industry data
  • Capture customer interaction data and use it to infer the next best action
Research reveals the state of AI in Australian businesses
While Australian organisations are concerned about the impact of AI on society, the research suggests Australian businesses could be doing more to minimise the potential risks.
AWS announces the general availability of AWS Ground Station
Once customers upload satellite commands and data through AWS Ground Station, they can supposedly download large amounts of data over the high-speed AWS Ground Station network.
Citrix to extend Workspace to Google Cloud
“In expanding our partnership with Citrix, we can better help these customers with their transformations by enabling them to access and run the applications their businesses depend on anywhere—simply, flexibly and securely.”
Hybrid cloud security big concern for business leaders
A new study highlights that IT and security professionals have significant concerns around security for hybrid cloud and multi-cloud environments.
“First-of-its-kind” VR training platform launches in Oz
Curiious IQ is enabled for any VR device and can stream live to small groups or up to 50 or more headsets simultaneously.
GitHub launches fund to sponsor open source developers
In addition to GitHub Sponsors, GitHub is launching the GitHub Sponsors, GitHub will match all contributions up to $5,000 during a developer’s first year in GitHub Sponsors.
Check Point announces integration with Microsoft Azure
The integration of Check Point’s advanced policy enforcement capabilities with Microsoft AIP’s file classification and protection features enables enterprises to keep their business data and IP secure, irrespective of how it is shared. 
Why AI will be procurement’s greatest ally
"AI can help identify emerging suppliers, technologies and products in specific categories."