Kordia Solutions Australia has recently transformed its internal processes and customer services delivery capabilities using Dell Boomi’s AtomSphere integration platform as a service (iPaaS).
A communications, cyber security, broadcast and infrastructure services provider, Kordia operates in both Australia and New Zealand.
Following recent business expansion, Kordia Solutions Australia recognised its former business processes were not operating to optimum performance levels.
Kordia selected Boomi for its scalable cloud-based integration capabilities, as well as the simplicity of the platform.
Alternative platforms were developer-focused and required the deployment of additional resources which would generate additional costs.
“With a new digital customer strategy in place, we implemented Boomi to help provide the ‘software glue’ between our network and applications to manage secure access to, and exchange of, information amongst our staff and customers located throughout Australia,” says Mark O’Dwyer, general manager IT, Kordia Solutions Australia.
“Boomi has delivered direct and measurable benefits; we now have peace of mind in knowing our data is up to date and accurate across integrated systems, allowing us to connect with customers and partners, improving time-to-value externally.”
O’Dwyer adds that the partnership was attractive because there was no requirement to hire and engage developers, and no dedicated resources were needed to complete the implementation.
‘Training existing staff to use Boomi was simple because the platform is configurable through visual design and inbuilt connectors, making it significantly easier to understand,” he says.
“Lacking complete visibility across an organisation’s in-house applications can result in significant unexpected costs, particularly for companies that manage large stock levels,” adds Michael Evans, managing director Asia-Pacific and Japan, Dell Boomi.
“By integrating systems via Boomi AtomSphere, Kordia Solutions Australia has streamlined its environment to ensure that data is effectively synchronised and readily available so that employees can provide services to their customers without delay while costs are kept down.”