Kore.ai launches Artemis AI platform on Microsoft Azure

Kore.ai has launched the Artemis edition of its Agent Platform, debuting initially on Microsoft Azure.

The release targets enterprises building and managing AI agents, systems and workflows across large organisations. Kore.ai says Artemis is designed to let companies deploy multi-agent AI systems in days rather than months, with governance and operational controls in place before deployment.

At the centre of the launch are three elements: Agent Blueprint Language, or ABL; a framework called Arch; and what Kore.ai describes as a Dual-Brain Architecture. According to the company, ABL provides a standard way to define, validate and govern AI agents and workflows, while Arch translates business objectives into production-ready agent blueprints and supports ongoing refinement.

The Dual-Brain Architecture combines agentic reasoning with deterministic flows in parallel through shared memory and a single runtime. Kore.ai describes the platform as model-independent, arguing that this helps make AI systems more predictable and auditable as companies move from pilots into live operations.

The launch comes as software suppliers and cloud providers compete to position themselves as the operational layer for enterprise AI. Large businesses have been testing AI agents for customer service, internal support and process automation, but many have faced questions around governance, security and compliance before wider roll-out.

Raj Koneru, Chief Executive Officer and Founder of Kore.ai, said the company sees those concerns as central to the current phase of enterprise adoption. "Enterprise AI is entering its third wave, where governance, observability, and trust define success at scale," he said. "The Kore.ai Agent Platform reflects this shift by bringing an AI-native architecture to market that enables enterprises to build, manage, and optimise multiagent systems with confidence. This level of depth comes from a decade of delivering AI experiences in complex, regulated environments, where scale, compliance, and reliability are non-negotiable."

Azure launch

Microsoft is the initial cloud partner for the Artemis launch. Kore.ai says the platform is built on the Microsoft Azure stack across compute, identity, AI and security, and integrates with Microsoft Foundry, Microsoft Agent 365, Entra ID and Microsoft Graph API, alongside a Microsoft Teams channel through Azure Bot Framework.

The partnership gives Kore.ai an early route into companies already standardised on Microsoft software and infrastructure. It also reflects how cloud providers are trying to tie AI agent platforms into identity management, security controls and workplace software rather than treating them as stand-alone tools.

Stephen Boyle, Corporate Vice President, Enterprise Partner Solutions at Microsoft, said: "Enterprises are moving agentic AI from experimentation to operations, and that shift requires a foundation built for production. The Kore.ai Agent Platform integrates with Microsoft Foundry and Microsoft Agent 365, giving customers a governed environment to build, deploy, and operate AI agents with the identity, security, and observability that Microsoft customers expect."

Customer response

Kore.ai also pointed to early customer feedback from Vanguard and Blue Cross Blue Shield of Massachusetts. Both comments focused on the platform's structure and its treatment of governance as part of the system design.

"We've had early visibility into the Kore.ai Agent Platform, and the architectural rigor stands out. Compiled blueprints, governance in a separate deterministic layer, and one language for every agent are the design choices enterprise AI has been missing," said Keyur Parikh, Head of Workplace Technology Strategies and Services at Vanguard.

"The question every enterprise is asking is how to move AI from pilot to production without creating compliance exposure. What stood out about Kore is that governance is architectural, not an afterthought. That is what it takes to get AI approved for the work that actually matters," said Arunkumar Ramakrishnan, Director of Enterprise Technology at Blue Cross Blue Shield of Massachusetts.

An assessment from Everest Group also underlined the importance of standardisation and governance in the market for agentic AI products. "To scale AI with confidence, enterprises need a standardised agent building system and the enforcement of robust governance," said Vaibhav Bansal, Vice President at Everest Group. "Kore.ai's strong investments in advancing agentic AI capabilities and governance, combined with a consistent focus on delivering measurable business outcomes, have positioned Kore.ai as a Leader in the Agentic AI Products PEAK Matrix Assessment 2026."

Security focus

Kore.ai says the platform was built to meet enterprise security and deployment requirements from launch. It lists SOC 2 Type II, ISO 27001 and PCI DSS certifications, alongside FedRAMP Moderate authorisation, HIPAA alignment, HiTrust and GDPR compliance.

The software also includes real-time personally identifiable information tokenisation, tenant isolation and immutable audit trails for every agent action. Deployment options include public cloud, sovereign regions, private cloud and on-premises environments, with regional data residency controls.

The platform supports more than 40 voice and digital channels and more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira and GitHub, as well as sector-specific systems in banking, healthcare, retail and telecoms.

Over the past decade, Kore.ai says it has worked with more than 500 Global 2000 organisations on AI software used in business workflows, including banking, healthcare, insurance, retail and service operations.