Macquarie Health partners with Newgen for AI document system

Macquarie Health has partnered with Newgen Software to enhance patient experience through a new intelligent document processing system.

Newgen Software, a company that provides a low-code digital transformation platform, announced its collaboration with Macquarie Health (MQ Health), a healthcare organisation affiliated with Macquarie University in Sydney. MQ Health integrates a hospital, clinical services, and research facilities, focusing on providing advanced medical treatments and patient-centred care.

This partnership sees MQ Health upgrading its existing document processing system with Newgen's advanced technology. The new system utilises artificial intelligence and machine learning for document classification and data extraction, coupled with workflow automation. This transformation aims to streamline the management of patient documents, enhancing accessibility for healthcare professionals while ensuring accuracy and reducing administrative tasks. The scalable nature of the system is designed to support MQ Health as it expands, enabling adaptation to its evolving services.

Abraham Bisseh, IT Director at MQ Health, commented, "Newgen system combines smart technology with a simple design to make work easier. The platform has a secure and user-friendly web interface and can grow and adapt as MQ Health's needs change. AI scanning means documents are quickly matched to the right patient's record to save time and reduce errors. It also allows us to keep track of all activities with audit and logging tools for compliance."

R. Krishna Kumar, Head of Australia Business at Newgen Software, shared his thoughts on the collaboration, stating, "We are thrilled to partner with Macquarie Health to enhance their critical patient processes through our modern digital transformation platform. This collaboration underscores our commitment to delivering innovative solutions that streamline operations and improve patient experiences. Together, we aim to set a new standard for efficient and patient-centric healthcare services."

The partnership between Macquarie Health and Newgen Software highlights a growing trend in healthcare towards leveraging technology for operational efficiency and improved patient care. By integrating intelligent document processing systems, MQ Health is taking a significant step toward modernising its administrative processes, ensuring scalability and adaptability to meet future needs.