Medallia, a leader in customer and employee experience, has announced the appointment of Ben Brewer as its new Chief Revenue Officer (CRO). Brewer brings a wealth of skill and expertise to his role, having previously held high-ranking positions at prominent technology firms such as Cornerstone OnDemand, Nintex, and SAP Concur.
Brewer's prior role was Chief Sales Officer at Cornerstone OnDemand, where he delivered significant growth for the company, aiding clients across all regions and sectors in utilising Cornerstone's cloud-based technology to better engage with their customers and partners. This experience aligns seamlessly with Medallia's emphasis on enhancing customer and employee experiences.
Joe Tyrrell, CEO at Medallia, expressed pleasure at having Brewer on board, stating, “We are excited to have a proven leader with Ben’s level of experience joining us and helping lead our next phase of growth. His passion for helping organisations deliver personalised experiences and his ability to foster growth within his teams make him an exceptional fit for our organisation and culture.”
As the new CRO, Brewer will be instrumental in continuing Medallia’s leading position in the customer experience market. Reflecting on his appointment, Brewer said, “Medallia is the leader in the customer experience space with a reputation for being on the cutting edge of world-class innovation and I can’t think of a more exciting time to join this organisation. The new AI innovations that Medallia recently rolled out are going to rapidly increase the level of value that our customers can deliver. I am looking forward to leading a diverse and high-performing sales team that delivers value to clients across various industries and geographies.”
Recently, at Medallia Experience, the company debuted four innovative AI systems fundamentally set to alter how institutions personalise customer and employee experiences. The solutions, named Ask Athena, Intelligent Summaries, Smart Response, and Themes, promise to democratise insights, mobilise staff members, and tailor experiences through the smart, ethical, and economic application of AI and intelligent automation. These solutions will soon be accessible to Medallia customers via the Medallia Experience Cloud.
With Ben Brewer at the helm as the CRO, and the introduction of new, groundbreaking AI applications, Medallia is poised to strengthen its hold within the customer and employee experience milieu and provide yet more value to their clients across a multitude of industries.