Medallia has announced the appointment of Fabrice Martin as its new Chief Product Officer.
With over 30 years of leading industry experience, Martin has occupied significant roles in the customer experience sector, including positions at Qualtrics and Clarabridge as Chief Product Officer. Most recently, he served at Eptura, a global worktech platform catering to Fortune 500 companies, where he further developed his expertise in product management and SaaS.
Mark Bishof, Chief Executive Officer at Medallia, commented on the appointment, "Fabrice is a seasoned veteran in the experience management industry and was an integral member of our team at Qualtrics and Clarabridge. He's a known innovator in the AI and conversational intelligence space and a passionate, creative thinker who will help bring our vision for the future of customer experience to life and lead the roadmap for our industry-leading platform."
Medallia has a history of developing and offering enterprise-grade artificial intelligence capabilities since the launch of its AI-powered Text Analytics in 2008. This includes a suite of features such as speech analytics, speech-to-text, AI-powered automations, and experience orchestration. The company is also developing new generative AI solutions with built-in enterprise-grade controls designed to service global brands efficiently.
Fabrice Martin expressed his enthusiasm for his new role, "Medallia's long history as a leader in CX and the chance to join this leadership team at such a crucial time in the experience space made this an opportunity I couldn't pass up. With Medallia's omnichannel signal capture, conversational intelligence, and new generative AI features, we are well positioned to accelerate the innovation and value we drive for our clients. I can't wait to get started and to share our roadmap for innovation at Experience '25 in a few short weeks."
Lou Reinemann, Research Director, Worldwide Voice of the Customer for IDC, also shared, "I've known Fabrice for several years since his work at Clarabridge and have always been impressed with how he can bring a vision to life. He has a wonderful handle on customer experience and conversational intelligence. He is a great addition to the Medallia leadership team, and I can't wait to see what they bring forward to the industry."
Martin's appointment aligns with Medallia's strategic plans to advance customer experience solutions through innovative technologies. Together with Chief Executive Officer Mark Bishof and Chief Strategy Officer Sid Banerjee, Martin will be presenting Medallia's vision for the future of customer experience at their upcoming event, Experience '25.
