Mercedes-AMG PETRONAS F1 Team upgrades to TeamViewer ONE

Mercedes-AMG PETRONAS F1 Team has upgraded its IT operations platform to TeamViewer ONE, extending the system across the factory, offices and trackside operations.

The move shifts the Formula 1 team from TeamViewer Tensor to what TeamViewer describes as an AI-native platform for autonomous endpoint management. It is intended to give IT staff real-time visibility and control over thousands of IT and operational technology endpoints across the organisation.

In a racing operation, those systems support functions including telemetry, weather data and radio communications during a grand prix weekend. The platform is designed to detect and resolve technical issues before they interrupt work, with software that can continue running locally on devices when network connectivity is limited.

Toto Wolff, team principal and chief executive officer of Mercedes-AMG PETRONAS F1 Team, linked the change to the demands of Formula 1 operations.

"During a race, I rely on dozens of streams of data from telemetry to weather to radio, and the technology behind it has to work without fail. In Formula 1, every vendor has to earn their place. There are no free passes. TeamViewer delivers on the two things we never compromise on: reliability and performance. Moving to TeamViewer ONE is a deliberate step up, and a signal that our partnership is built for where this sport is heading, not just where it is today," Wolff said.

Operational pressure

IT resilience has become increasingly important in Formula 1 as teams depend on uninterrupted data flows between factory engineers and trackside staff. Even a brief fault affecting a laptop, communications channel or support system can disrupt decision-making during practice, qualifying or the race itself.

Mercedes said the new setup is intended to reduce downtime and give the team stronger operational data under Formula 1's financial rules, which place tighter scrutiny on spending. That ties IT investment not only to race-weekend performance but also to efficiency across the wider business.

"In Formula 1, every millisecond counts, and every euro under the cost cap has to earn its place," said Michael Taylor, IT director at Mercedes-AMG PETRONAS F1 Team. "TeamViewer has been part of our operation for years, long before our official partnership, so we already knew the technology held up under pressure. Moving from Tensor to TeamViewer ONE was the logical next step. The business case is clear: less downtime, better data, and real productivity gains across the team."

TeamViewer said the platform combines endpoint management, remote connectivity and digital employee experience tools in a single system. It positions this as the core of its autonomous endpoint management approach, in which software identifies anomalies, triggers remediation and resolves problems before users are affected.

Data model

The system relies on a closed-loop learning process built on two main sources of information: knowledge gathered from remote support sessions and device telemetry. TeamViewer said it has passed one million AI support sessions, including more than 300,000 added in a single month.

That volume of data is becoming an important factor in competition among IT management software providers, especially as companies seek to automate repetitive support work while maintaining service continuity. In sectors where downtime carries immediate operational or financial consequences, vendors are increasingly trying to show that automated systems can act before faults become visible to staff.

Oliver Steil, chief executive officer of TeamViewer, said the Formula 1 team represents one of the most demanding operating environments for such tools.

"The Mercedes-AMG PETRONAS F1 Team runs one of the most demanding IT environments in sport. Thousands of critical endpoints, zero tolerance for downtime, and real-time operations that span factory, office, and trackside simultaneously. That is exactly the environment TeamViewer ONE was built for. If it holds up there, it holds up anywhere," Steil said.

TeamViewer, based in Germany, reported revenue of about EUR 768 million in 2025 and employs around 1,900 people globally. It said more than 635,000 customers use its products across industries, as software suppliers compete for larger roles in workplace management, remote support and industrial device oversight.