QCase digital platform wins top public sector honour in Queensland

The 28th annual Women in Technology Awards recognised the QCase Project for its contribution to public sector transformation in Queensland.

The Public Sector Excellence Award was presented by the Honourable Steven Minnikin MP, Minister for Customer Services and Open Data and Minister for Small and Family Business. The award was accepted by Lia Cragnolini, QCase Project Director, and Eloise Dundas-Taylor, QCase Senior Learning and Development Officer, on behalf of the QCase Project and Transition Teams.

QCase is a digital platform developed for the Queensland Civil and Administrative Tribunal (QCAT) and Magistrates Courts, replacing traditional, paper-based processes for minor civil disputes with a comprehensive digital solution. QCase enables continuous access for users to lodge documents, track case progress and view case information, improving transparency, case processing times, and efficiency in communication across the court system.

The platform has been described as one of the most significant digital transformations in the Queensland public sector, aiming to enhance access to justice and streamline court operations.

Minister's remarks

"The QCase project is an outstanding example of how digital innovation can transform the way we deliver essential public services. Its success lies not just in its technical execution, but in the inclusive, user-centred design that prioritises access to justice for all Queenslanders," said Minister Minnikin.

Minister Minnikin also emphasised the importance of advancing opportunities for women in technology and credited industry groups with shaping such developments.

"It is equally important that we continue to recognise and support the remarkable women driving these projects forward. Organisations like Women in Technology play a vital role in creating pathways, building networks and ensuring women have the opportunities they deserve to lead and shape the future of technology in Queensland and beyond."

Teamwork and inclusion

Iyari Cevallos, Chair of Women in Technology, commented on the theme of this year's awards, observing that the QCase project demonstrated the strength of collaborative approaches across disciplines.

"QCase shows the impact of collaboration across technical, legal and public service teams. It's a clear example of how teamwork and innovation can transform public services and deliver real results for the community," said Ms Cevallos.

Leadership and representation

According to QCase Project Manager, Vivien Lau, the project highlights what can be achieved when women lead digital transformation efforts.

"The QCase project was a predominantly female lead digital transformation that redefined what's possible when women drive innovation. This wasn't just another IT project. QCase was delivered by women who saw beyond technical requirements to human impact."

"Our all-female testing team, alongside women in the transition team and supported by the visions of the women in our executive leadership, revolutionised Queensland's civil justice system by replacing paper-based processors with a 24/7 digital platform."

"These women didn't just implement a system, they ensured the successful adoption by transforming justice accessibility, creating seamless real time case tracking and collaboration for legal professions and citizens."

What makes QCase extraordinary is that women made it happen. Under female leadership, our team brought empathy to enterprise architecture, collaboration to complex integrations, and unwavering quality to every line of code. We prove that women just don't belong in STEM leadership. We excel at it!"

Awards details

The Women in Technology Awards drew more than 600 attendees, bringing together female leaders and teams from science, technology, engineering, and digital innovation. This year's awards saw over 270 nominations across 10 categories, reflecting a broad spectrum of talent contributing to the advancement of STEM disciplines in Queensland.

The Women in Technology Awards are among the largest and longest-running initiatives in Australia focused on recognising women's achievements in science, technology, engineering, and mathematics.