Southern Cross Care picks TechnologyOne for aged care

Southern Cross Care has selected TechnologyOne's SaaS OneBase platform for use across its operations.

The agreement comes as aged care providers face tighter expectations around reporting, accountability and transparency under recent sector reforms.

Southern Cross Care is the largest not-for-profit aged care and retirement living provider in South Australia. It supports more than 8,600 people across 17 residential aged care homes, 40 retirement villages and home services in South Australia, the Northern Territory and Victoria.

The new platform will connect finance, asset and care information across the organisation. The deployment includes TechnologyOne Plus, Invoice IQ and an integration with care management system AlayaCare Residential.

Invoice IQ uses artificial intelligence to capture and process supplier invoices, reducing manual data entry for finance teams. TechnologyOne Plus is designed to help employees find information, complete tasks and interact with internal systems through question-based requests.

The project is part of Southern Cross Care's next phase of growth. The provider wants to improve visibility across operations and reduce time spent on administration as workforce pressures continue across the aged care sector.

The deal also reflects a broader reassessment of corporate systems among care providers. Since the introduction of the new Aged Care Act and Support at Home program, operators have faced greater pressure to demonstrate stronger financial oversight and clearer operational accountability.

Sector pressure

Those demands have sharpened the focus on the back-office systems behind service delivery. In aged care, providers are balancing governance requirements with staff shortages, leaving less room for manual processes in finance and administration.

Southern Cross Care expects connected data across finance, assets and care functions to give leaders a clearer view of operations. It also expects staff to spend less time on administrative work and more time on care-related tasks.

The organisation presented the decision as part of a longer-term transformation rather than a simple software replacement. Its aim is to put in place technology foundations that can support sustainable growth across its footprint.

Jing Fang, Executive of Finance Transformation and Governance at Southern Cross Care, said the provider had been looking for a long-term partner as it updated its systems.

"We wanted to find more than just a system, we wanted a strategic partner. TechnologyOne brings deep experience in the aged care sector, a willingness to invest and innovate with us, and the capability to help us do the heavy lifting as we transform the way we work. We're excited about what this partnership will make possible for our people and the future of Southern Cross Care," Fang said.

Connected systems

TechnologyOne said the deal reflects growing demand from regulated sectors for more connected internal systems. In aged care, that means linking operational and financial data that has often sat in separate platforms.

The integration with AlayaCare Residential is central to that approach. By linking care management information with finance and asset data, Southern Cross Care is seeking a more unified view of the organisation as management responds to operational and regulatory demands.

Cale Bennett, Executive Vice President of Regulated Industries at TechnologyOne, said providers were under pressure to replace fragmented systems with more connected tools.

"Aged care providers can't meet tomorrow's expectations with yesterday's systems. Boards are tasked with greater accountability, more transparency and better stewardship of their assets, and that's hard to deliver when information is spread across disconnected systems. SCC is simplifying how work gets done, and bringing together AI, automation and connected business processes to create a strong future for growth and care delivery," Bennett said.