Tech Mahindra and Openet have entered into a global strategic partnership to better leverage 5G and cloud technologies to accelerate digital transformation for communications service providers (CSPs).
Tech Mahindra is a provider of digital transformation, consulting and business reengineering services and Openet supplies digital business support system (BSS) solutions.
Tech Mahindra's transformation services will be coupled with Openet's BSS capabilities with the shared aim to solve monetisation, customer experience and commerce challenges that CSPs will encounter as they look to build profitability from 5G.
According to Tech Mahindra, there is a huge need to transform these platforms across CSPs as they get ready to create application aware networks and empower their capabilities around 5G.
Analysys Mason senior analyst John Abraham comments on the phenomenon. He says, “The need for change is not just about having the ability to capitalise on new digital and 5G opportunities.Upgrading BSS for digital and 5G services can help drive a lot of redundant costs out of a business.
“For example, around 65% to 70% of global revenue management system spend goes on support and maintenance of existing systems. Digital transformation and the introduction of 5G is a catalyst for systems change and as such presents a significant opportunity for service providers to cut a lot of legacy overheads and costs.
Omdia senior analyst Chantel Cary also comments on the cost and monetisation of 5G.
She says, “The ability to charge for 5G services is the single most important factor when it comes to monetising 5G. However, existing charging systems are not up to par and must be upgraded to 5G-ready convergent charging systems."
Even so, the system change is not limited just to charging, Cary explains. She says, “As CSPs invest in areas such as revenue management and policy control in their efforts to monetise 5G, they should also remember the value of customer management and engagement tools.
"Investing in improving the omnichannel customer experience and the customer lifecycle and in incorporating analytics into front-end systems can allow CSPs to maximise monetisation opportunities.
On the partnership, Tech Mahindra CEO and president, Communications, Media and Entertainment Business, Manish Vyas, says, “We have always been committed to build a robust set of strategic partners to deliver an enhanced experience to our customers. Openet is an important member of our ecosystem, we have already delivered several innovative solutions with them to CSPs of the world.
“Their software and our delivery models ensure exceptional outcomes to our customers. We are looking forward to rolling out this strategic partnership on a global basis.
"As a part of our TechMNxt charter, our focus is on providing solutions that enable digital transformation and meet the customers evolving and dynamic needs.
As part of the TechMNxt charter, Tech Mahindra is committed towards creating a partner ecosystem to deliver next-generation technologies such as cybersecurity, artificial intelligence, blockchain, 5G, and internet of things, to better enable digital transformation for customers globally.
Openet CEO Niall Norton also commented on the partnership. Norton says, “We are very pleased and excited to formalise a global partnership with Tech Mahindra who we have worked closely with over many years to provide our joint solutions and services to CSPs.
“At Openet we made the investment to re-write our software to be cloud-native, open and digital several years ago. With this partnership Openet and Tech Mahindra will be able to scale our collaboration, adding a few major CSPs to our client list as our solutions produce results that are driving change and growth in the telecoms industry.
"With this formal collaboration, we intend to add a lot more. I look forward to working with Tech Mahindra to accelerate this growth in our customers.