Voitec appointed to distribute Heedify Teams console in ANZ

Voitec has been appointed as the official distributor for Heedify's attendant console solution for Microsoft Teams in Australia and New Zealand.

Heedify offers an attendant console designed specifically for Microsoft Teams, allowing organisations to manage their frontline communications entirely within the Teams environment. The solution is intended to help receptionists, call handlers, and customer service staff operate more efficiently and deliver improved customer satisfaction.

Unlike some attendant consoles that require third-party plugins or additional infrastructure, Heedify is installed natively and can be set up in less than sixty minutes. This approach aims to simplify both deployment and ongoing management for IT teams in a variety of organisations, from single-site enterprises to distributed, multi-location companies.

Product features

Heedify's core features include full integration with Microsoft Teams, meaning organisations can adopt the solution without having to configure external components or adapt existing workflows. Users benefit from intelligent call queueing, skill-based routing, and advanced IVR (Interactive Voice Response) navigation, which are designed to connect callers with the appropriate representative as quickly as possible.

For customer-facing employees, Heedify also integrates with customer relationship management (CRM) systems, presenting relevant information during interactions and supporting more personalised service. Administrative controls are simplified, featuring delegated access along with real-time tracking of queue activity. Information such as wait times, call volumes, and call outcomes is accessible through standard reporting and can also be integrated into Power BI dashboards for more detailed analytics.

Partnership rationale

Mefteh Werghemmi, Co-founder of Heedify, described the solution's benefits for organisations seeking to improve frontline communication.

"Heedify enables organisations to elevate their first impressions. It was built from the ground up for Microsoft Teams to streamline call flow, reduce wait times, and improve service levels. Customers such as NHS Royal Marsden and Endrix in Europe are already seeing measurable results. We're excited to partner with Voitec to bring these benefits to the ANZ market."

For Heedify, working with Voitec is seen as an opportunity to reach a broader audience in the Australia and New Zealand region, supported by a distributor with longstanding relationships in the enterprise and government sectors.

Mark Owens, Managing Director at Voitec, commented on the suitability of Heedify for current market needs.

"Heedify brings a level of simplicity and integration that fits naturally into how many organisations already use Microsoft Teams. At Voitec, we've spent over a decade working closely with IT teams to understand their environments and help them overcome the real-world challenges of managing voice communications. Heedify offers a compelling solution that enhances the way frontline staff handle calls and interactions - without the complexity of disconnected systems or time-consuming deployments."

Regional availability

With the appointment, Heedify is now available across Australia and New Zealand through Voitec's distribution channels. The product is designed to address the requirements of both small-scale reception areas and larger, geographically dispersed call handling teams. The aim is to provide a functional and scalable solution for organisations seeking to align their communications infrastructure more closely with Microsoft Teams.

Voitec's role will include supporting implementation, training, and ongoing customer service, drawing on its local presence and technical expertise. The company has a history of assisting businesses and public sector bodies in upgrading their communication systems and supporting integrations with Microsoft products and platforms.

Voitec states that the partnership is intended to allow organisations in the region to adopt Heedify with confidence, with a focus on minimising deployment time and optimising call management processes for better overall customer interaction.