Zeller integrates with Oracle Simphony to enhance hospitality payments

Zeller has announced the launch of its integration with Oracle Simphony, marking a significant development in payment solutions for the hospitality sector. This partnership, described as a first-of-its-kind by an Australian fintech company, aims to streamline payments, checkout processes, and end-of-day reconciliation for quick service restaurants (QSRs), cafes, and restaurants.

Businesses using Oracle Simphony can now integrate the Zeller Terminal with their point-of-sale (POS) systems, enhancing operational efficiency. This integration can be set up without the need for technical support or technicians. The initiative aims to provide a remedy to some common grievances expressed by food and beverage operators regarding expensive transaction fees and limited local support offered by other global EFTPOS payment solutions.

Josh McNicol, Director of Growth at Zeller, commented, "We are committed to continually delivering enhanced functionality and integrated payment solutions for busy food and beverage operators. Zeller's new partnership with Oracle—the first of its kind by an Australian fintech—enables us to better service larger businesses across the QSR and hospitality sectors, with a more affordable offering."

According to the press release, Zeller offers a flat-rate pricing model and affordable terminal hardware. This approach is intended to provide a cost-effective alternative, already trusted by over 60,000 Australian businesses. The integration promises real-time transaction reporting, which is expected to simplify financial reconciliation work at the end of the trading day.

Among the benefits highlighted are the ability to set up the integration from the Zeller Terminal in seconds or deploy it across multiple terminals from the Zeller Dashboard. Solutions such as digital receipts, automated refunds, and tipping are among the features available to Oracle Simphony POS users. When a refund is triggered from Oracle Simphony POS, it will automatically be processed on the Zeller Terminal, thus eliminating the need to re-enter card information.

Transaction reporting between the two systems is fully synchronised, which aims to remove complexities in financial reconciliation. The integration is part of Zeller's broader strategy to establish itself as the provider of choice for the enterprise sector. The company is currently processing payments for a growing number of larger businesses and franchises, including well-known names like Domino's, Pack & Send, Pita Pit, Trader House, and Lucas Restaurants.

With features recently added to Zeller's next-generation EFTPOS solution—such as split payments and the option for businesses to add branded screensavers to their terminal displays—the new integration with Oracle Simphony POS is seen as a strategic move to position Zeller as a viable enterprise alternative to existing providers.

The Australian hospitality sector, valued at over AUD $50 billion, stands to benefit significantly from this integration. Oracle's limited number of integrated payment solutions from global providers has often drawn criticism for their high fees and lack of local support. Zeller’s approach of offering a flat-rate pricing model coupled with high-quality terminal hardware positions it as an attractive, cost-effective alternative.

Businesses in Australia can integrate Zeller Terminal with Oracle Simphony POS from today. This development is anticipated to accelerate Zeller's growth in the hospitality sector, particularly among large-scale venues and multi-location QSRs.

Josh McNicol summarised Zeller's commitment: "Zeller's new partnership with Oracle enables us to better service larger businesses across the QSR and hospitality sectors, with a more affordable offering." This step demonstrates Zeller's intent to meet the evolving needs of the enterprise sector with advanced POS solutions.