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AI Adoption Stories

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AI Adoption stories

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AI Adoption stories

Boomi & Guru launch AI data partnership for agents
Digital Transformation

Boomi & Guru launch AI data partnership for agents

Businesses could get more reliable AI answers as verified knowledge is linked with live enterprise data across Boomi and Guru's platforms.

By Joseph Gabriel Lagonsin • 4 min read • Today
Responsive links ChatGPT & Copilot to approved content
Customer Experience

Responsive links ChatGPT & Copilot to approved content

The move lets sales teams answer customers faster in AI tools while keeping responses tied to vetted company content and audit trails.

By Joseph Gabriel Lagonsin • 3 min read • Today
Akamai to buy LayerX for USD $205 million in AI push
Network Security

Akamai to buy LayerX for USD $205 million in AI push

The deal would give Akamai browser-level controls to curb data leaks as staff increasingly use generative AI tools through everyday web browsers.

By Sofiah Nichole Salivio • 4 min read • Today
Sinch survey finds 74% of firms rolled back AI agents
Digital Transformation

Sinch survey finds 74% of firms rolled back AI agents

Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.

By Sean Mitchell • 4 min read • Yesterday
Most AI projects stall at pilot stage, survey finds
Digital Transformation

Most AI projects stall at pilot stage, survey finds

Pressure is mounting on firms to show returns, as 78% of organisations say AI projects have failed or stalled at pilot stage.

By Sean Mitchell • 4 min read • Yesterday
Webidoo raises USD $25 million to fuel US expansion
Software-as-a-Service

Webidoo raises USD $25 million to fuel US expansion

The funding will help the Italian software group buy US businesses and deepen its reach among small firms already using multiple tools.

By Sean Mitchell • 4 min read • Yesterday
Coupa acquires Rossum to widen AI document processing
Digital Transformation

Coupa acquires Rossum to widen AI document processing

The deal broadens automation across procurement and finance as Coupa folds Rossum's invoice-reading AI into its source-to-pay platform.

By Sean Mitchell • 4 min read • Yesterday
Infobip study finds CX investment gap in global brands
Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • Yesterday
UK CIOs warn AI adoption outpaces governance readiness
Data Protection

UK CIOs warn AI adoption outpaces governance readiness

Most UK technology chiefs lack confidence that AI tools are properly overseen, raising fresh risks over leaks, compliance failures and trust.

By Sean Mitchell • 4 min read • Yesterday

Stories from Other Regions

AI Adoption stories

Homebuyers grow more confident as AI tools gain ground
Artificial Intelligence

Homebuyers grow more confident as AI tools gain ground

Prospective buyers are increasingly using AI and other digital tools to navigate an unsettled housing market, with 59% feeling more confident than a year ago.

By Sofiah Nichole Salivio • 3 min read • Today
AI route optimisation leads US fleet use, survey finds
Digital Transformation

AI route optimisation leads US fleet use, survey finds

US fleet managers are using AI route planning to save seven hours a week and trim fuel budgets by 19.3%, a survey found.

By Sofiah Nichole Salivio • 3 min read • Today
KPMG finds finance AI use rises to 75% on governance
Digital Transformation

KPMG finds finance AI use rises to 75% on governance

Assurance-ready firms are pulling ahead as finance teams face rising scrutiny over AI results, with active use now at 75% globally.

By Sean Mitchell • 4 min read • Today
Sparq appoints Barry Newton as Chief Sales Officer
Digital Transformation

Sparq appoints Barry Newton as Chief Sales Officer

The appointment underscores rising demand for AI sales leaders who can turn pilots into measurable enterprise gains as Sparq scales its executive team.

By Joseph Gabriel Lagonsin • 4 min read • Today
Retailers prioritise cost control over staff experience
Digital Transformation

Retailers prioritise cost control over staff experience

Higher labour costs are pushing retailers to cut hiring and raise prices as employee experience slips down the agenda, WorkJam says.

By Sean Mitchell • 4 min read • Yesterday
Pension reforms to drive wider AI use, Lumera says
Digital Transformation

Pension reforms to drive wider AI use, Lumera says

New reporting and data rules under the Pension Schemes Act are expected to force providers to adopt more AI and unified systems.

By Sean Mitchell • 4 min read • Yesterday
Most UK firms still at early stage of AI deployment
Unified Communications

Most UK firms still at early stage of AI deployment

Only 16% of UK firms have fully deployed AI-powered digital workers, as cost, integration and compliance concerns slow wider rollout.

By Sean Mitchell • 4 min read • Yesterday
UK outlines cyber & AI regulatory overhaul in King's Speech
Data Protection

UK outlines cyber & AI regulatory overhaul in King's Speech

Businesses face tighter reporting and new rules as ministers move to overhaul cyber security, AI oversight and digital identity regulation.

By Mark Tarre • 9 min read • Yesterday