AI Adoption stories - Page 54

Genesys launches Cloud AI Studio with AI Guides, enabling firms to build scalable, ethical virtual agents for complex customer interactions without coding.

Agentic AI is boosting productivity and innovation across Australia, helping firms tackle skills shortages and accelerate development in multiple sectors.

Salesforce launches Agentforce 3 to help enterprises scale AI adoption with enhanced control, interoperability, and real-time hybrid workforce insights.

Paras Chadha will lead Logicalis's Microsoft and AI business in Australia and New Zealand, aiming to boost AI adoption and align regional and global strategies.

Tray.ai launches Merlin Agent Builder 2.0, enhancing enterprise AI with smarter data, session memory, multi-LLM support, and seamless omnichannel deployment.

A new report reveals a widening gap between AI innovation and enterprise security, with 36% of firms struggling to keep up with generative AI risks.

A global survey reveals 81% of staff use AI at work but only 28% of firms have formal AI policies, highlighting a critical gap in skills and risk management.

NTT DATA launches a new EPAS service to enhance adoption of Salesforce's Agentforce, enabling enterprises to deploy autonomous AI agents alongside human teams.

Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.

HPE and NVIDIA launch AI factory solutions with next-gen Blackwell GPUs, simplifying AI adoption for enterprises worldwide with scalable, secure infrastructure.

Endava has formed a global advisory board led by Alastair Lukies and Dame Alison Rose to guide AI-driven business transformation worldwide.

Lenovo has launched new hybrid AI platforms and services to help enterprises accelerate AI adoption and scale with advanced infrastructure and training solutions.

Helen Russell of HubSpot reveals how trust and openness are key to embedding AI in workplaces, boosting adoption and reshaping organisational culture.

Avoid three common pitfalls when using AI for customer experience: integrate with your systems, avoid costly overhauls, and balance speed with strategy for best results.

Only 12% of ANZ firms plan to hire AI leaders soon, as 46% cite security concerns as a major barrier to wider AI adoption despite optimism about its future impact.

Lenovo expands Hybrid AI Advantage with new services and partnerships, aiming to boost enterprise AI adoption and improve infrastructure efficiency.

Agentic AI is revolutionising industries by enhancing human oversight and boosting productivity in sectors like cybersecurity, software development, and finance.

Recent mergers in MarTech signal the end of standalone CDPs, as companies focus on unified customer data platforms for seamless experiences.

Most firms overestimate their AI governance despite rising privacy risks and growing AI-related incidents, with only 17% deploying strong technical controls globally.

IDC's Chris Marshall urges firms to prioritise practical tech solutions delivering cost savings and scalability over flashy innovation at Sydney summit.