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Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Today
The AI challenge - balancing governance and innovation
Data Protection

The AI challenge - balancing governance and innovation

Many projects remain stuck at proof of concept as businesses wrestle with data governance, security and agent oversight before scaling AI.

By Anthony Caruana • 5 min read • Today
Global 2000 downtime costs rise to USD $600 billion
Software-as-a-Service

Global 2000 downtime costs rise to USD $600 billion

Outages are now costing Global 2000 firms USD $600 billion a year, as a single incident can wipe 3.4% off share prices.

By Sofiah Nichole Salivio • 4 min read • Today
Avast One adds free tier with modular paid protections
Data Protection

Avast One adds free tier with modular paid protections

Users can now start with a free Avast One plan and add paid protections later, as Gen shifts to a modular security model.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
AI security training surges as prompt injection tops list
Security Operations Centres

AI security training surges as prompt injection tops list

AI-related training is shifting as prompt injection, model exploitation and agent hijacking shape how security teams prepare for live attacks.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Anthropic model can chain bugs into exploits, Cloudflare
Cloud Security

Anthropic model can chain bugs into exploits, Cloudflare

The findings suggest AI-assisted bug hunting is edging closer to practical exploitation, raising the stakes for software teams racing to patch flaws.

By Mark Tarre • 4 min read • Yesterday
Security concerns top barrier to AI adoption, report says
Digital Transformation

Security concerns top barrier to AI adoption, report says

Businesses are struggling to deploy AI safely as security fears now outrank cost, with 48% naming them the chief adoption barrier.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Agentic AI Foundation adds 43 members to reach 190
Robotics

Agentic AI Foundation adds 43 members to reach 190

Standards work for autonomous software is drawing broader backing, with public bodies and major tech groups joining as deployment moves into production.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
CNN airs Kara Swisher digital self via AI storyfile
Generative AI

CNN airs Kara Swisher digital self via AI storyfile

A CNN feature has highlighted how AI video avatars could reshape digital legacy projects, while raising fresh questions over consent and authenticity.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
PayPal & Anthropic launch AI course for small firms
Digital Transformation

PayPal & Anthropic launch AI course for small firms

Smaller firms could gain a route into AI as the free course tackles training gaps, with 73% saying they lack the tools to adopt it.

By Karen Joy Bacudo • 4 min read • Yesterday
Dust raises USD $40 million for workplace AI platform
Data Analytics

Dust raises USD $40 million for workplace AI platform

The funding highlights growing demand for AI systems that plug into shared company workflows, with Dust already used by 3,000 organisations.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Dataiku launches Cobuild on Snowflake for AI workflows
Digital Transformation

Dataiku launches Cobuild on Snowflake for AI workflows

Enterprises can now turn plain-language prompts into governed AI workflows inside Snowflake, as Dataiku targets compliance-minded users.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Bedrock Data expands free Snowflake Cortex governance
Data Protection

Bedrock Data expands free Snowflake Cortex governance

Security teams get free visibility into how Snowflake Cortex agents access sensitive data, helping them prepare for audits and reviews.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Stories from Other Regions

AI Safety stories

ChatGPT adds Plaid-linked personal finance preview
Data Protection

ChatGPT adds Plaid-linked personal finance preview

Users can now ask ChatGPT about their own spending and savings after OpenAI added a Plaid-linked finance preview for US Pro subscribers.

By Karen Joy Bacudo • 4 min read • Yesterday
CUBIG expands into UK to tackle AI data bottleneck
Data Protection

CUBIG expands into UK to tackle AI data bottleneck

UK businesses struggling to deploy AI may gain a new data layer as the South Korean firm targets regulated sectors after Series A funding.

By Sean Mitchell • 4 min read • 2 days ago
UK sets out Bill to speed AI regulation & sandboxes
Artificial Intelligence

UK sets out Bill to speed AI regulation & sandboxes

Regulatory sandboxes could help firms move AI systems from pilot to wider use as ministers seek to overhaul outdated rules.

By Karen Joy Bacudo • 5 min read • 2 days ago
Permiso launches AI agent security tools with Autodesk
Data Protection

Permiso launches AI agent security tools with Autodesk

Autodesk is among early users as the new controls aim to give security teams runtime visibility into unapproved AI agents and their actions.

By Mark Tarre • 4 min read • Last week