Art Schoeller stories

Art Schoeller, a distinguished author proficient in analysing technological solutions within customer service sectors, particularly focuses on how companies can leverage technology to enhance consumer interactions. His apparent interest in cloud-based technologies and their impact on contact centres is evident in his recent analysis of Forrester Research’s highlights on top cloud contact centre solutions. Schoeller gives an insightful look into NICE inContact's CXone, which Forrester Research ranks as a leading platform, excelling in both current offerings and strategic categories.