Business Value stories

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.

Asia Pacific firms must redesign networks as strategic assets, aligning cloud and AI demands with agility, resilience and measurable growth.

Banks risk AI 'infrastructure traps' as long projects outpace fast-evolving models, wasting budget while nimbler rivals ship real solutions.

With 88% of Australian tech leaders doubting IT ROI, IT financial management emerges as the missing link between spend and value.

Firms spent USD $252 billion on AI in 2024, yet only 4% report repeatable, scalable value as governance and skills gaps hold back returns.

UK CIOs embed AI agents in critical workflows but lack real-time oversight as board pressure mounts for provable returns and tighter audits.

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

Companies that treat log data as strategic intelligence, not digital clutter, are unlocking faster recovery, resilience and innovation.

KPMG warns firms' AI ambitions outpace delivery, with most chasing top maturity by 2026 but only a quarter scaling agentic AI with ROI.

Four in five Australian organisations say they struggle to prove AI delivers business value, blaming poor data access and weak integration.

Pendo rolls out Agent Analytics to help companies track AI agents in real workflows, spot friction points and turn usage data into improvements.

AWS partner Cevo hires ex-Macquarie AI leader Jeff Voigt as Head of AI Adoption to drive governed, production-grade enterprise deployments.

Tetrate has unveiled Agent Router Enterprise, a platform to certify AI agents as production ready with shared standards, guardrails and metrics.

Lendi Group promotes Devesh Maheshwari to CTO to spearhead its AI-native transformation across Aussie and Lendi brands by mid-2026.

In 2026, AI and automation face a shakeout as pilots give way to hard ROI demands, exposing skills gaps and flawed processes at scale.

Celonis' Pascal Coubard eyes rapid APAC expansion after customers unlock USD $8.1 billion in value with its upgraded process intelligence platform.

Businesses that treat AI as a shiny toy, not a planned tool, risk waste, security gaps and stagnation as competitors move ahead.

Australian and New Zealand firms face poor-quality data and siloed systems, hindering AI ambitions despite pressure to boost data-driven insights and business value.

Managed Service Providers like Oreta are leveraging innovation, strategic partnerships, and AWS expertise to deliver outcome-based solutions and long-term value for customers.

Generative AI adoption cuts IT incident resolution times by nearly a third, saving over 323,000 work hours and boosting ITSM efficiency, says SolarWinds report.