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Australia

Case management Stories

Australian Stories

Case management stories

New South Wales launches portal for portable leave
Enterprise Resource Planning

New South Wales launches portal for portable leave

More than 250,000 community services workers can now track entitlements across employers after a New South Wales portal went live.

By Sean Mitchell • 4 min read • Last month
Subiaco completes major digital overhaul with TechnologyOne
Software-as-a-Service

Subiaco completes major digital overhaul with TechnologyOne

Residents in Subiaco can now lodge requests, pay bills and track applications in one portal after a three-year council system overhaul.

By Mark Tarre • 3 min read • Last month
Zetifi backs identity-led safety shift in Australian fleets
Digital Transformation

Zetifi backs identity-led safety shift in Australian fleets

Australian fleets could improve audit trails and incident response by tying safety events to verified worker identities across vehicles and field sites.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Global Stories

Case management stories

Microsoft launches AI sales & service tools in Copilot
Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • Last month
EazyPetition launches AI USCIS form platform in US
Software-as-a-Service

EazyPetition launches AI USCIS form platform in US

Immigration applicants and their advisers could cut repeated filing work and errors as the Texas legal tech firm rolls out its AI-assisted USCIS forms tool.

By Mark Tarre • 3 min read • Last month
ThetaRay appoints Santander veteran to strategy role
Fintech

ThetaRay appoints Santander veteran to strategy role

The hire brings Santander compliance expertise into ThetaRay as banks face tougher anti-money laundering oversight and demand proof their controls work.

By Karen Joy Bacudo • 4 min read • Last month
Episode Six & Decisionly team up on dispute automation
Software-as-a-Service

Episode Six & Decisionly team up on dispute automation

Banks and fintechs could cut manual chargeback work by more than 80% as the new API tie-up links card issuing with dispute automation.

By Sofiah Nichole Salivio • 4 min read • Last month
Navex launches Nira AI agent for compliance analytics
Software-as-a-Service

Navex launches Nira AI agent for compliance analytics

Compliance teams could spend less time on manual reporting as NAVEX adds an AI agent designed to surface risk signals inside workflows.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Case management stories

Legora acquires Wexler to boost legal fact finding
Software-as-a-Service

Legora acquires Wexler to boost legal fact finding

The deal gives Legora a London engineering hub and technology to sift over 1,000,000 documents per case for disputes teams.

By Sean Mitchell • 3 min read • Last week
UK firms boost compliance spend as breaches persist
Data Protection

UK firms boost compliance spend as breaches persist

Despite rising budgets, British businesses still face more breaches and ethics failures than global peers, a NAVEX survey found.

By Sean Mitchell • 5 min read • Last week
KPMG named OpenAI Elite Partner in strategic alliance
Software-as-a-Service

KPMG named OpenAI Elite Partner in strategic alliance

Public agencies and enterprise customers could see AI embedded into KPMG software as the firm deepens its OpenAI tie-up.

By Karen Joy Bacudo • 4 min read • Last month
Aerospike launches agentic AI fraud stack with Google
Fintech

Aerospike launches agentic AI fraud stack with Google

Fraud teams could cut investigation time by 90% as the new stack combines real-time scoring, case assembly and human review in milliseconds.

By Mark Tarre • 4 min read • Last month
CybaVerse expands CybaOps with SIEM & case management
Security Information and Event Management

CybaVerse expands CybaOps with SIEM & case management

Managed service providers can now offer broader cyber security services without building their own security operations from scratch.

By Sofiah Nichole Salivio • 4 min read • Last month
UK retailers get 297,433 alerts on repeat offenders
Data Protection

UK retailers get 297,433 alerts on repeat offenders

Retailers are under growing pressure as live facial recognition flags prolific shoplifters, with June setting a record for alerts.

By Sean Mitchell • 4 min read • Last month
Clue appoints Mark Watson as Chief Operating Officer
Software-as-a-Service

Clue appoints Mark Watson as Chief Operating Officer

Annual recurring revenue growth and surging demand have prompted Clue to bring in veteran software executive Mark Watson to tighten operations.

By Sofiah Nichole Salivio • 4 min read • Last month
SNP & Palantir launch AI tools for SAP transformations
Hybrid Cloud

SNP & Palantir launch AI tools for SAP transformations

Automating manual test-data work could cut delays and staff effort in SAP migration programmes as SNP and Palantir roll out new AI tools.

By Sofiah Nichole Salivio • 4 min read • Last month
Howie AI launches recovery platform for rehab leavers
Data Protection

Howie AI launches recovery platform for rehab leavers

Rehab leavers may soon get round-the-clock AI support, as a new app aims to cut relapse and help providers track risk.

By Sofiah Nichole Salivio • 4 min read • Last month