IT Brief Australia - Technology news for CIOs & IT decision-makers

Case management stories - Page 2

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New book urges leaders to put AI accountability first

Fri, 23rd Jan 2026
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risk & compliance
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ai
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ai ethics & governance
Kay Firth-Butterfield's new book urges senior leaders to treat AI governance and accountability as core duties, not afterthoughts.
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Persistent revenue grows as AI, cloud deals accelerate

Thu, 22nd Jan 2026
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crm
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manufacturing
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data analytics
Persistent lifts quarterly revenue 17.3% year-on-year to USD $422.5 million as accelerating AI and cloud deals drive larger client wins.
Modern us call center ai automation ops room data screens

ServiceNow deepens OpenAI pact to power voice-first AI

Wed, 21st Jan 2026
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digital transformation
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it automation
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rpa
ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.
Global saas ai trade surveillance map europe apac isometric net

eflow posts 23% client growth & 56 new deployments

Wed, 21st Jan 2026
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saas
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digital transformation
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fintech
eflow posts 23% client growth and 56 new deployments in 2025 as demand for AI-driven, explainable trade surveillance tools accelerates.
Fintech fraud prevention london office arr api growth apac focus

SEON posts rapid growth & raises USD $80m Series C

Fri, 16th Jan 2026
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saas
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hyperscale
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fintech
SEON posts over 80% ARR growth, boosts API usage 250% and secures USD $80 million Series C to scale AI-powered fraud and AML platform.
Isometric network ops room global threat intel automated cyber defense

Team Cymru & Filigran integrate Pure Signal with OpenCTI

Fri, 16th Jan 2026
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firewalls
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ransomware
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network security
Team Cymru and Filigran link Pure Signal and Scout with OpenCTI to enrich threat investigations, automate hunts and deepen global context.
Soc analysts wall screens confirmed attack path low alert noise

Contrast links ADR with Datadog SIEM to cut alert noise

Wed, 17th Dec 2025
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firewalls
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ransomware
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siem
Contrast plugs its ADR into Datadog Cloud SIEM, streaming verified runtime attack data to slash alert noise and speed SecOps response.
Modern healthcare contact center with automation medical charts

UiPath & Talkdesk unite agentic AI for healthcare CX

Thu, 11th Dec 2025
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uc
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digital transformation
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cx
UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.
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Atturra, Comtrac partner on AI-driven investigation tools

Thu, 11th Dec 2025
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document management
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data analytics
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digital transformation
Atturra teams with Comtrac to roll out AI-powered investigation tools for Australian law enforcement and regulators via a single service channel.
Modern law firm office lawyers reviewing digital documents ai analytics

AI-driven case strategy technology seen as key advantage for law firms

Thu, 30th Oct 2025
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data analytics
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ai
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legaltech
A report reveals 87% of senior lawyers see AI-driven case strategy software as essential, reshaping litigation by improving outcomes and competitiveness.
Digital illustration secure network human ai server icons glowing shields

CrowdStrike enhances Falcon platform with new identity security tools

Fri, 19th Sep 2025
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uc
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siem
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pam
CrowdStrike upgrades its Falcon platform with FalconID, offering passwordless MFA and enhanced tools to secure human, AI, and non-human identities in hybrid IT.
Digital lock abstract data network lines advanced security fraud prevention financial systems

FICO named top category leader for enterprise fraud solutions

Thu, 4th Sep 2025
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breach prevention
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risk & compliance
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erp
FICO has been named a category leader by Chartis Research for the fifth consecutive time in enterprise, payment fraud solutions and fraud platforms in 2025.
Realistic financial institution digital dashboard ai fraud detection graphs alerts

SAS named market leader for AI-driven fraud & AML solutions

Wed, 3rd Sep 2025
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risk & compliance
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genai
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llms
SAS has been named Market Leader in AI-driven fraud and AML case management, praised for its stable platform and advanced cloud-native AI features.
Modern cloud server digital documents flow enterprise buildings collaboration

Hyland to open source AI-ready cloud repository for enterprises

Sat, 30th Aug 2025
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uc
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document management
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data analytics
Hyland will open source its AI-ready, cloud-native Content Repository, enhancing enterprise scalability, flexibility, and integration with modern AI workloads.
Seamless cloud platforms digital connections unified customer service collaboration

NiCE, Salesforce deepen AI partnership for unified service

Wed, 13th Aug 2025
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crm
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uc
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cx
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
Australian city skylines with interconnected padlocks digital folders and documents symbolising secure legal technology workflow automation in law firms

Holding Redlich launches Cicero AI platform pilot with Automatise

Tue, 24th Jun 2025
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data protection
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digital transformation
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rpa
Holding Redlich has begun a two-month pilot of Automatise's Cicero AI platform to enhance efficiency and data security across key legal practice groups nationwide.
Digital dashboard financial graphs charts business handshake european architecture

TCS & Council of Europe Development Bank automate reconciliation

Wed, 18th Jun 2025
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digital transformation
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fintech
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risk & compliance
TCS partners with the Council of Europe Development Bank to automate reconciliation using AI, enhancing efficiency and transparency in European operations.
Ai powered fraud detection magnifying glass financial charts circuitry australasia

AI fraud detection & whistleblower system launched in Australasia

Wed, 18th Jun 2025
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data analytics
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risk & compliance
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ai
Report It Now and Accord Analytics have launched an AI-driven fraud detection and whistleblower system across Australasia to tackle rising fraud.
Magnifying glass over banknotes coins with digital network lines financial crime detection anti money laundering

SEON expands real-time AML suite with AI-driven risk platform

Fri, 13th Jun 2025
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fintech
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risk & compliance
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ai
SEON launches AI-powered real-time AML suite, unifying fraud and compliance tools to enhance risk detection and streamline regulatory reporting.
Judges gavel ai circuit brain merging legal tradition artificial intelligence

Opus 2 leads AI litigation management in major law firms survey

Fri, 13th Jun 2025
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digital transformation
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ai
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management
Opus 2 leads AI adoption in litigation management, with nearly half of major law firms choosing its platform, five times more than any rival solution.