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AWS launches agentic shopping assistant for retailers
Digital Transformation

AWS launches agentic shopping assistant for retailers

Retailers could deploy branded AI shopping assistants in about 60 days, as AWS opens Amazon-tested technology to external merchants.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Kore.ai launches Artemis AI platform on Microsoft Azure
Data Protection

Kore.ai launches Artemis AI platform on Microsoft Azure

Enterprises under pressure to prove AI returns may gain tighter controls as Kore.ai's Artemis moves from pilots to production on Microsoft Azure.

By Sean Mitchell • 5 min read • 4 days ago
8x8 sees surging AI demand as usage revenue jumps 70%
Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Google adds Gemini-powered ads to AI search results
Personalisation

Google adds Gemini-powered ads to AI search results

Advertisers stand to gain new placements as Google pushes sponsored content into conversational search and AI-generated shopping advice.

By Sofiah Nichole Salivio • 4 min read • Last week
Druid AI report finds sector gaps in live agent use
Digital Transformation

Druid AI report finds sector gaps in live agent use

Live AI agents are most often used in narrow front-line tasks, with sector differences exposing gaps in off-hours cover and handovers to staff.

By Sofiah Nichole Salivio • 4 min read • Last week
Druid AI report finds AI agent use concentrated in key tasks
Digital Transformation

Druid AI report finds AI agent use concentrated in key tasks

Production data from hundreds of enterprise customers shows AI agents are handling only a few high-volume workflows, reshaping deployment priorities.

By Sofiah Nichole Salivio • 3 min read • Last week
Google unveils AI search & agent tools at I/O 2026
Personalisation

Google unveils AI search & agent tools at I/O 2026

Search now blends text, images and files as Google rolls out a single AI experience and background agents to over 1 billion users.

By Mark Tarre • 5 min read • Last week
Riverbed unveils Zero Disruption AI observability tools
Software-as-a-Service

Riverbed unveils Zero Disruption AI observability tools

The new features aim to help IT teams spot and fix digital workplace glitches before employees are affected, as AI use grows.

By Sean Mitchell • 5 min read • Last week
AI to wipe out 49% of customer service jobs by 2030
Data Analytics

AI to wipe out 49% of customer service jobs by 2030

Routine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.

By Sean Mitchell • 3 min read • Last week
Zyxel launches the GenAI protection for SMBs and MSPs
Firewalls

Zyxel launches the GenAI protection for SMBs and MSPs

New controls will help SMBs and MSPs curb shadow AI use and limit data leaks as staff adopt chatbots without clear rules.

By Sofiah Nichole Salivio • 4 min read • Last week
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Redis launches Iris platform to fix AI agent context
AIOps

Redis launches Iris platform to fix AI agent context

Production AI agents often fail on stale or fragmented data, and Redis is betting its new Iris platform can fix that runtime gap.

By Sofiah Nichole Salivio • 4 min read • Last week
Dust raises USD $40 million for workplace AI platform
Data Analytics

Dust raises USD $40 million for workplace AI platform

The funding highlights growing demand for AI systems that plug into shared company workflows, with Dust already used by 3,000 organisations.

By Sofiah Nichole Salivio • 4 min read • Last week
Author-it launches AION JSON format for enterprise AI
Document Management

Author-it launches AION JSON format for enterprise AI

The no-cost addition aims to help companies feed governed content into chatbots and AI agents without losing provenance or context.

By Mark Tarre • 3 min read • This month

Stories from Other Regions

Chatbots stories

Atos launches AI workplace service for mid-size firms
Digital Transformation

Atos launches AI workplace service for mid-size firms

Mid-sized firms could cut support costs and shift more employee queries to automation under a new subscription model from Atos.

By Joseph Gabriel Lagonsin • 3 min read • 5 days ago
UK consumers want human checks in insurance AI use
Data Protection

UK consumers want human checks in insurance AI use

Human oversight remains a red line for many policyholders, with only 30% of UK consumers happy for insurers to use AI on pricing decisions.

By Sean Mitchell • 4 min read • Last week
UK consumers screen calls amid contact centre trust gap
Data Protection

UK consumers screen calls amid contact centre trust gap

Many legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.

By Joseph Gabriel Lagonsin • 4 min read • Last week