Cloud migration stories
Call handling has been centralised in Microsoft Teams, with NSWRL reporting a 17-second average wait after the switch.
The deal is set to cut costs and speed issue resolution as Valmet shifts core IT operations onto an AI-led, cloud-based model.
Enterprises wrestling with AI readiness and data sovereignty may gain clearer governance as Everpure adds a new intelligence layer.
Demand for AI-ready data is boosting Atturra's integration work as its Boomi partnership broadens across Asia-Pacific and the US.
Independent validation of its Azure migration work gives A1 Technologies added credibility with clients moving critical systems to the cloud.
Digital experience projects using agentic AI will now compete for recognition as Kentico reshapes its Site of the Year awards into six sectors.
Cloud providers facing the end of VMware's CSP programme in 2027 can now tap migration tools and new pricing to protect margins.
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
The insurer has moved more than 58 million transactions, 70,000 contracts and 163,000 investment accounts to a new cloud platform.
The move gives KDDI continuity on a platform managing 104 million IoT devices, as Aeris seeks more multinational customers across Asia Pacific.
Rising AI workloads are pushing more firms towards managed monitoring as operational complexity and telemetry costs make self-hosted tools harder to justify.
The wholesaler can now scale core systems faster after leaving its ageing data centres, with automation set to cut manual work across operations.
Legacy systems are slowing enterprise AI gains, with only 10% of large firms saying the technology is core to operations.
The updates aim to help enterprises control AI sprawl, cut virtualisation costs and run regulated private clouds more securely across hybrid estates.
The rise reflects growing demand for its expanded technology platform after a recent acquisition and caps 14 straight years on CRN's list.
Banks and retailers are adopting the platform as AI projects mature, with data sovereignty now shaping budgets, risk and infrastructure choices.
Korean banks and agencies can now keep security logs in-country as Google Cloud tries to ease compliance worries over cloud-based threat monitoring.
Clients are increasingly demanding proof that cloud and AI spending is lifting productivity, revenue or cost control, not just adding systems.
Enterprises can now migrate mainframe workloads to AWS in stages, with OpenLegacy keeping old and new systems connected during the transition.
The lender expects AI to speed fraud checks and staff support, while helping prioritise projects that could each deliver more than USD $100 million.