Consumer expectations news stories
Broken brand promises cost businesses customers in ANZ
New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.
Research finds more than half of APAC consumers think customer service is an afterthought
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Great expectations: Kiwi consumers may be let down over Christmas
New research has revealed Kiwis have expectations of quick, cheap and free delivery in the age of online shopping, but expected delays over the Christmas period may cause a change in generally positive attitudes.
Cultural norms continue to drive F&B technology trends into the future
The food and beverage industry has risen to meet the changing expectations of consumers. Players have spent time rethinking and reconceptualising how to engage with patrons to create operational structures which deliver services according to emerging expectations.