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Customer engagement stories

Unit4 appoints Stuart Nash as Chief Operating Officer
Software-as-a-Service

Unit4 appoints Stuart Nash as Chief Operating Officer

Customers at Unit4 are set to see faster support and tighter systems integration as Stuart Nash takes charge of service and IT operations.

By Mark Tarre • 3 min read • 2 days ago
Aurionpro names David Maitland as Chief Strategy Officer
Digital Transformation

Aurionpro names David Maitland as Chief Strategy Officer

Expansion in Europe and the Americas is now a priority as Aurionpro adds a senior transit executive to drive growth beyond its home market.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • 4 days ago
Holiday shopping starts before Black Friday, Attentive says
Customer Experience

Holiday shopping starts before Black Friday, Attentive says

Holiday season spending is shifting earlier, with 71% of shoppers planning to start before Black Friday and value-driven buying under pressure.

By Sean Mitchell • 4 min read • 5 days ago
Amazon retail growth boosted by grocery & AI shopping
Digital Transformation

Amazon retail growth boosted by grocery & AI shopping

Amazon reported growth across retail, grocery, pharmacy and AI shopping as it expanded product selection and accelerated delivery speeds.

By Mark Tarre • 4 min read • 5 days ago
WRISE launches AI Labs with HKD $30m & new scientist
Data Analytics

WRISE launches AI Labs with HKD $30m & new scientist

The wealth manager will use the funds to build AI tools for advisers and client service, as firms race to lift productivity and engagement.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Cowbell launches OMNI AI system for specialty insurance
Software-as-a-Service

Cowbell launches OMNI AI system for specialty insurance

Eligible quotes for small firms can now be issued in minutes, as the insurer says AI is helping speed underwriting and product rollouts.

By Sofiah Nichole Salivio • 4 min read • Last week

Stories from Other Regions

Customer engagement stories

Convey acquires Selectron to broaden public sector software
Software-as-a-Service

Convey acquires Selectron to broaden public sector software

Utilities and local authorities could get a wider software stack as the combined group adds payments, inspections and fieldwork tools.

By Karen Joy Bacudo • 3 min read • 3 days ago
IKEA teams with Urban Jungle for UK home insurance
Customer Experience

IKEA teams with Urban Jungle for UK home insurance

Retailer moves into regulated services as the tie-up offers UK shoppers home cover from GBP £60 a year with no cancellation fee.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
UK consumers say 75% of marketing feels irrelevant
Customer Experience

UK consumers say 75% of marketing feels irrelevant

Irrelevant messages are pushing UK shoppers to tune out, with 35% more likely to unsubscribe after poor or repetitive marketing.

By Sofiah Nichole Salivio • 3 min read • 4 days ago
IKEA New Zealand launches rewards for Family members
Customer Relationship Management

IKEA New Zealand launches rewards for Family members

The new scheme rewards shopping and app use, as IKEA New Zealand seeks to deepen loyalty in one of its fastest-growing markets.

By Sean Mitchell • 3 min read • 5 days ago
Wealthsimple posts CAD $17 billion inflows on banking push
Fintech

Wealthsimple posts CAD $17 billion inflows on banking push

Chequing and spending products helped lift assets under administration to CAD $155.6 billion, with client numbers reaching 3.6 million.

By Karen Joy Bacudo • 4 min read • Last week
Alkami expands Plaid tie-up for linked banking data
Digital Transformation

Alkami expands Plaid tie-up for linked banking data

Banks and credit unions using Alkami will get built-in Plaid connectivity, cutting implementation work and helping reduce fraud risk.

By Karen Joy Bacudo • 3 min read • Last week
Fintech's biggest KPI should no longer be transactions: It should be financial confidence
Fintech

Fintech's biggest KPI should no longer be transactions: It should be financial confidence

India's fintech sector may need new benchmarks as simple transaction counts fail to show whether users really understand and trust digital finance.

By Shams Tabrej • 5 min read • Last week
Topps Tiles launches trade app for UK professionals
Digital Transformation

Topps Tiles launches trade app for UK professionals

Trade professionals across the UK can now check stock, track orders and manage purchases on mobile as Topps Tiles expands digital services.

By Sofiah Nichole Salivio • 4 min read • Last week
TBC Uzbekistan launches digital car loans in pilot mode
Digital Transformation

TBC Uzbekistan launches digital car loans in pilot mode

Selected customers can now secure vehicle finance in the app, with approval in a minute and delivery within 24 hours.

By Karen Joy Bacudo • 4 min read • Last week
Swaystack partners InstaSwitch to boost business banking
Fintech

Swaystack partners InstaSwitch to boost business banking

The tie-up could help banks and credit unions turn new business accounts into primary relationships by moving payroll, deposits and spending faster.

By Karen Joy Bacudo • 4 min read • Last week
THG Ingenuity puts AI Stylist on Google Cloud Marketplace
Software-as-a-Service

THG Ingenuity puts AI Stylist on Google Cloud Marketplace

Virtual try-on could help fashion retailers lift conversions and cut returns, after Myprotein users were nearly six times more likely to buy.

By Joseph Gabriel Lagonsin • 4 min read • Last week