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Customer engagement stories

Zitcha launches Snapchat integration with Officeworks
Digital Transformation

Zitcha launches Snapchat integration with Officeworks

The deal lets retailers target younger shoppers on Snapchat and tie ad spend to sales, as Officeworks tests offsite retail media.

By Mark Tarre • 4 min read • Yesterday
Auxia launches Agent Studio for AI marketing workflows
Software-as-a-Service

Auxia launches Agent Studio for AI marketing workflows

Marketers could cut manual campaign work as Auxia links AI agents to existing tools, after surpassing 200 billion personalisation decisions.

By Mark Tarre • 3 min read • 3 days ago
Revolut launches AI research unit for banking models
Data Analytics

Revolut launches AI research unit for banking models

The fintech is using its 80 million customers' data to sharpen fraud checks and lending decisions as banks race to build their own AI tools.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Gallagher to unveil new security tools at GSX 2026
Digital Transformation

Gallagher to unveil new security tools at GSX 2026

Customers in Atlanta will see Gallagher's push to tie access control, perimeter security and visitor management into one platform.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Reseda Group invests in Goodbuy's local credit union push
Fintech

Reseda Group invests in Goodbuy's local credit union push

Credit unions could deepen small-business ties and member loyalty as Goodbuy's local rewards platform gains backing from Reseda Group.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Gallagher returns to Queensland with security forum
Partner Programmes

Gallagher returns to Queensland with security forum

The Brisbane event will give installers and customers direct access to Gallagher's executives and specialists on integration, critical assets and support.

By Mark Tarre • 3 min read • Last week
Max Factory doubles customers with Vonage messaging
Unified Communications

Max Factory doubles customers with Vonage messaging

Printed flyers lost ground as the retailer reached more shoppers and cut campaign errors after switching to targeted messaging across WhatsApp, RCS and SMS.

By Sofiah Nichole Salivio • 3 min read • Last week
Max Factory doubles customer base with Vonage messaging
Digital Transformation

Max Factory doubles customer base with Vonage messaging

Paper flyers gave way to targeted WhatsApp, RCS and SMS campaigns, helping the Italian retailer lift its active customer base by 100% in a year.

By Sofiah Nichole Salivio • 3 min read • Last week
Talkdesk launches branch tool for banks & credit unions
Fintech

Talkdesk launches branch tool for banks & credit unions

Banks could use the new tool to give branch staff a fuller customer history, reducing repeated questions and improving advice on complex issues.

By Karen Joy Bacudo • 3 min read • Last week
Rezolv raises USD $12.5 million to expand AI tools
Software-as-a-Service

Rezolv raises USD $12.5 million to expand AI tools

The funding will help the Mumbai-based lender software maker push AI across collections and lending workflows for banks and NBFCs.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Customer engagement stories

ShardLab joins StoreHub in payments & rewards push
Software-as-a-Service

ShardLab joins StoreHub in payments & rewards push

The tie-up gives both firms access to more than 20,000 merchant sites as they test new payments and rewards products across Asia.

By Karen Joy Bacudo • 4 min read • 2 days ago
Singapore retailers turn customer signals into insight
Digital Transformation

Singapore retailers turn customer signals into insight

Retailers in Singapore are using AI and telco data to spot untapped audiences, cut insight time by up to 60% and sharpen decisions.

By Lawrence Lim • 6 min read • 3 days ago
Attentive launches AI Grow to boost email sign-ups
Customer Relationship Management

Attentive launches AI Grow to boost email sign-ups

Retailers may lift sign-ups from existing traffic after beta tests showed a median 25% increase in email and SMS subscriptions.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UK manufacturers see AI as key to customer loyalty
Customer Relationship Management

UK manufacturers see AI as key to customer loyalty

Cybersecurity fears remain a key hurdle as most UK manufacturers race to use AI to improve service, fulfilment and retention.

By Sofiah Nichole Salivio • 4 min read • Last week
iGoDirect names Greg Duncan to lead New Zealand push
Digital Transformation

iGoDirect names Greg Duncan to lead New Zealand push

The appointment comes as iGoDirect targets faster growth in New Zealand's expanding corporate gift card market, forecast at NZD $2.25 billion by 2028.

By Mark Tarre • 3 min read • Last week
Personetics & Plaid team up to boost bank engagement
Fintech

Personetics & Plaid team up to boost bank engagement

Banks could keep customers on their own apps more easily as Personetics and Plaid combine account data to flag savings and debt moves.

By Karen Joy Bacudo • 5 min read • Last week
UK shoppers demand personalised rewards in loyalty schemes
Customer Relationship Management

UK shoppers demand personalised rewards in loyalty schemes

Retailers face pressure to make rewards more relevant, after a survey found 79% of UK shoppers want personalised loyalty offers and many feel no different.

By Karen Joy Bacudo • 4 min read • Last week
AnywhereNow's Tendfor wins Microsoft Teams certification
Software-as-a-Service

AnywhereNow's Tendfor wins Microsoft Teams certification

Customers using Microsoft Teams may find contact centre integration simpler after Tendfor was certified under Microsoft's Unify Integration Model.

By Joseph Gabriel Lagonsin • 3 min read • Last week