Customer engagement stories - Page 2
Smart Communications appoints Satish Shenoy as partner chief
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digital transformation
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cx
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martech
Smart Communications taps Satish Shenoy as Senior Vice President to broaden global alliances and speed partner-led growth across regulated sectors.
Apple launches Business platform to streamline company tools
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data analytics
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digital transformation
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fintech
Apple rolls out Business platform for companies, bundling device management and brand tools as it replaces Manager and Connect.
Aware Super expands free online wills service to members
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fintech
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cx
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martech
Aware Super broadens free online wills offer to all members as fund uses estate planning to nudge Australians towards wider retirement planning.
Hapana rebuilds fitness platform after USD $7.25 million
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saas
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data analytics
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digital transformation
Hapana unveils rebuilt fitness software platform after USD $7.25 million Microequities-led round, targeting multi-site operators with AI tools.
Klaviyo unveils AI Composer for marketing campaigns
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digital transformation
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cx
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martech
Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.
Inlight launches martech practice with Anthony Fontana
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devops
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data analytics
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digital transformation
Inlight has launched a Martech, Data & Analytics practice led by former Wesfarmers OneDigital executive Anthony Fontana in a senior hire.
Zoom showcases AI tools for APAC SMBs in daily work
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uc
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digital transformation
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cx
Zoom says APAC small firms are moving AI from pilots to daily workflows, boosting productivity while trying to avoid new complexity.
OFX appoints Liz Lord to drive broader business offer
Last month
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digital transformation
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fintech
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cx
OFX appoints former PayPal Australia marketer Liz Lord as chief marketing officer to spearhead its shift beyond cross-border payments.
Points, personalisation and innovation: How industry leaders are redefining loyalty
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data analytics
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digital transformation
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cx
AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.
Broot.ai adds Vonage voice APIs for in-app CRM calling
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saas
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crm
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uc
Broot.ai has embedded Vonage voice APIs into its CRM, enabling one-click in-app calling, local numbers and unified activity tracking for teams.
KnowBe4 appoints Kawin Boonyapredee as APJ CISO advisor
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digital transformation
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cx
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phishing
KnowBe4 names Dr Kawin Boonyapredee APJ CISO advisor to steer human risk and AI cyber threat strategy from a new base in Singapore.
Oracle NetSuite rolls out AI upgrades for ANZ users
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devops
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data analytics
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digital transformation
NetSuite unveils AI-powered tools and connectors for ANZ customers, promising automation across finance, inventory, warehousing and eCommerce.
Prophet bolsters Australian team with two key hires
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digital transformation
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cx
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martech
Prophet hires Lia Carruthers and Becky McMillan in Australia as it scales from start-up to growth phase and boosts marketing and customer teams.
Infobip report marks shift to omnichannel AI messaging
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Circles, Airwallex bring embedded finance to global telcos
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saas
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dr
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digital transformation
Circles partners with Airwallex to plug embedded banking into CirclesX, letting telcos launch financial services across more than 70 markets.
Changing customer loyalty landscape: Here's what retail leaders need to know
Last month
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data analytics
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cx
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martech
Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.
Singulr AI expands Richard Bird role to steer agentic risk
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data protection
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digital transformation
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cx
Singulr AI hands Richard Bird an expanded CSO2 brief to fuse security and strategy as enterprises confront rising agentic AI risk.
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
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uc
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digital transformation
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cx
Wialon took 12 top partners from 12 countries off road at the Dakar Rally, turning desert telematics into a high-stakes team challenge.
Okta unveils security blueprint for enterprise AI agents
Last month
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saas
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robots
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digital transformation
Okta launches AI agent security blueprint and upcoming Okta for AI Agents product to govern identity, access and kill-switch controls.
Contentful expands ANZ operations with new local arm
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saas
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devops
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digital transformation
Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.