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Customer experience news stories - Page 10

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Customer experience
Qualtrics announces raft of experience management solutions
The capabilities link all four core experiences of business – customer, employee, product, and brand – together across departments, roles, and teams.
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Customer experience
Acquia acquires AgilOne, looks to improve customer experiences
Acquia has announced it will acquire AgilOne in order to unify customer data from disparate platforms and drive personal experiences across every channel.
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Artificial Intelligence
People, AI or chatbots: A/NZ consumers don’t differentiate with customer service
Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.
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Customer experience
Why UX is a critical part of technology success for SMBs
Customers have raised expectations and now demand the same, if not better, UX with small and medium-sized businesses (SMBs) as they do with large organisations, Konica Minolta finds.
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Customer experience
Understanding customer diversity key to omnichannel experience
Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.
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Healthcare
Digital experience helping healthcare providers grow market share
Providing a superior patient experience can be the only way in which providers can distinguish themselves from others offering equivalent services, Acquia says.
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Customer experience
SurveySparrow extends into Aus with JT's Cloud
It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.
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Customer experience
Forrester: OpenText Leader in Asset Management for CX
Forrester has recognised OpenText media management for the strength of its core library services and video capabilities.
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Outsourcing
Five ways to make customer experience transformation easier
Too often, organisations are excited about the potential for CX transformation and embark on projects without developing a strategic approach, Intergen finds.
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Microsoft
Adobe & Microsoft deepen integrations across Experience Cloud & Adobe Sign
Adobe and Microsoft have teamed up to integrate several of the companies’ popular products, to help accelerate customers’ digital transformation efforts.
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Workflow Automation
Harcourts chooses Nintex to advance business operations
“Nintex Promapp is the perfect process management solution, enabling us to leverage the best-practice knowledge we have captured, allowing for real-time feedback, and helping us to create and maintain a high-performance work environment to the benefit of our team and, ultimately, our customers.”
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Customer experience
Splunk in the wild: the ‘data to everything’ platform in action
With a platform offering that professes to ‘do everything with your data’, Splunk’s solutions come alive in its use cases and with customers who are taking the technology and using it to solve specific pain points or to extend capabilities.
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Digital Transformation
Seven digital transformation trends for 2020
Mulesoft outlines the benefits and pitfalls that organisations should look for when undertaking their digital transformation journey.
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Customer experience
How to use smarter data to reach tomorrow's consumer
Organisations that understand how and why to use the data at their disposal will have a massive competitive advantage.
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Customer experience
Five ways robotic process automation is improving the public sector – FTS Data & AI
The robots are coming, but they should be welcomed with open arms, rather than fear and trepidation.
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Customer experience
Vodafone pumps $10m into dedicated customer service team
Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.
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Customer experience
WISE Employment deploys Nintex to bolster employee experience
"We wanted to move with the times and have an online system to effectively and efficiently manage our processes across our distributed - and often remote - workforce."
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Customer experience
Qualtrics aims to take 'guesswork' out of customer preferences
Qualtrics’ Conjoint XM dentifies preferences that consumers have for different features by automating the testing and analysis of various package combinations.
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Customer experience
Interview: Oracle SVP’s insights on Jetstar’s digital transformation
Techday spoke to Oracle SVP Shashi Seth about how the low-cost carrier is changing the way it engages with prospective and current customers.
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Customer experience
Adobe welcomes NZ country manager to its team
Adobe is welcoming Colin Rebairo as its New Zealand country manager, following continued momentum in the local market.
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Artificial Intelligence
AI projects set to double, with CX the key driver behind growth
“The rising number of AI projects means that organisations may need to reorganise internally to make sure that AI projects are properly staffed and funded."
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CRM
Interview: TAL Australia's journey to successful CRM
At Adobe Symposium last week, Techday chatted to TAL Australia’s head of customer relationship management, Mike Nixon.
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Customer experience
Stratacache opens a new Singapore warehouse and logistics centre
Stratacache provides scalable customer experiences, supposedly empowering retailers to learn more about their customers.
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Customer experience
InVision appoints first APAC MD following rapid regional growth
“I’m extremely excited to be heading up the InVision team in APAC as we look to bring our platform to more customers."