Technology news for Australia's largest enterprises
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Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.
The best customer feedback channels - and how to pick them
"Central to VoC programme success is choosing the right customer feedback channel."
Study says investment in customer experience strategy will pay off
A joint study has found that businesses should focus on customer experience strategies to generate a healthy 3-1 return on investment.
Best product doesn't always win, says Gartner
"With only 5% of technology vendors extremely effective at differentiating themselves, differentiation continues to be a major issue for TSPs."
Case study: Kiwi business adopts IaaS from leading provider, enables growth
Together with Softsource, Chester’s Plumbing and Bathroom was able to complete an overhaul of its IT infrastructure and enable business expansion.
Hospitals enhance staff productivity with new clinical smartphone
Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.
LogMeIn expands omni-channel customer engagement
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
Integrating customer experience + employee engagement programs crucial
"If you don’t have happy employees, then you are unlikely to have happy customers,"
The customer experience expectation gap
Last Monday afternoon, as I rode to JFK Airport en route to a conference, I realized that I’d left my travel credit card on my dresser.