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Customer experience news stories - Page 11

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Customer experience
How robotics can improve customer experience
Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.
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Customer experience
Novum Networks sets out to transform customer experience in Australia
“Customer experience is a key differentiator for brands all over the world and solutions that unlock this are in high demand."
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Contact Centre
How EdgeVerve aims to redefine the contact centre experience
According to CCW Digital research, only 18% of customers are 'very satisfied' with their typical customer service experiences.
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Customer experience
T2 chooses Triquestra as strategic software partner
The tea retailer plans to modernise its retail operations with Infinity unified commerce platform, with the aim of giving customers improved experiences and continuing to expand globally.
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Customer experience
A/NZ consumers expect a stellar customer experience, Adobe finds
Personalised and seamless experiences are the magic words for businesses that want to keep their customers happy – and if automation is done right, most consumers will embrace it too.
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Customer experience
Research: e-retailers failing to deliver on promises
Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.
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Customer experience
Trust and personalisation key to winning customer experience
“Today, CX technology has the power to secure, enhance and stimulate a brand’s relationship with a consumer – but it should not define, nor limit them.”
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Customer experience
Qualtrics grows market share in APJ
"We are increasing our focus on helping organisations succeed with XM."
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Customer experience
Qualtrics aims to help organisations master experience management
Experience Basecamp helps users master XM products, including CustomerXM, EmployeeXM and Research Core.
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Customer experience
Kiwi software company aims to improve global customer experience
Plexure has developed an intelligent technology platform that powers mobile marketing.
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Customer experience
Gen Z confidence in the economy is on the decline
Businesses need to work hard to improve their reputations, according to one survey.
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Customer experience
Adobe & Software AG transform customer experience management
Adobe and Software AG have announced a partnership that will help businesses transform their customer experience management.
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Customer experience
How customer service directly impacts company revenue
The impact of bad customer experiences goes far beyond short-term sales.
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Artificial Intelligence
AI continues to widen CX success gap
Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.
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Customer experience
Why humanising the customer experience is key to business success
“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."
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Customer experience
Why businesses that prioritise CX generate 11% higher shareholder returns
“Locally, consumers are becoming more open to engaging in services and offerings that are hyper-personalised."
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Customer experience
Failing to act on feedback holding back Aussie companies
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
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Customer experience
Adobe: CX a priority for business but tech adoption lags
Nearly half of global companies categorise their CX maturity as “not very advanced” (46%), with just 9% of APAC companies being “very advanced.”
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Contact Centre
How Mitsubishi Australia aim to build better customer relationships
“We understand that our customers expect us to be able to handle their queries quickly and expertly."
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Customer experience
How HCL aims to drive a data-driven omnichannel customer experience
HCL aims to provide an integrated portfolio of services underlined by its Mode 1-2-3 growth strategy. 
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Customer experience
Adobe launches platform to power customer experience management
Adobe Experience Platform stitches together data from across the enterprise, enabling real-time customer profiles leveraging Adobe Sensei.
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Customer experience
How Adobe and ServiceNow aim to advance customer experience management
“Together, ServiceNow and Adobe will help enable seamless digital workflows that power the experiences customers want.”
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Customer experience
Adobe Summit kicks off the future of customer experience in Las Vegas
“Today, at Adobe Summit, we unveiled significant new capabilities in Adobe Experience Cloud, including the introduction of Adobe Commerce Cloud and Marketo Engage, and general availability of Adobe Experience Platform.”
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Digital Marketing
Digital experience managers, get excited for Adobe Summit 2019
“Digital transformation may be a buzzword, but companies are trying to adapt and compete in this changing environment.”