Customer experience news stories - Page 12
HubSpot announces fund for 'customer first' startups
HubSpot is pouring US$30 million (NZ$40 million) into a new fund to support startups that demonstrate ‘customer first’ approach of not only growing bigger, but growing better.
Soul Machines' virtual humans go mainstream
An Auckland AI firm renowned for its work creating ‘digital humans’ is now unleashing its creativity to the wider market.
The key to financial institutions’ path to digital dominance
By 2020, about 1.7 megabytes a second of new information will be created for every human being on the planet.
New digital business means “The cloud is no longer enough”
Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.
Internet of Things
Forrester’s 14 quick tech predictions for 2019
Forrester weighs in on 2019 predictions, looking at how organisations will shift into a more precise application of transformative technologies.
5G expected to hit A/NZ by 2020, according to MIT
According to a report by MIT Technology Review Insights, APAC is well on the way to being a digital landscape with 5G just around the corner.
How businesses can enhance customer service using new technology
"As the world has become more hyper-personalised, thanks to digitalisation, it is clear that businesses should be honing into the deeper aspects of successful consumer services."
Internet of Things
Creating value for businesses through data-driven insights
"To meet the expectations of today’s customer, companies must move beyond products into services."
Kiwi company takes top honours at CX awards
The only New Zealand company to be entered into the category took home the award for CX Partner (Technology or Advisory).
Why humans will remain at the core of customer experience
"Customers are just as reliant on human interaction as ever."
How online retail businesses need to bundle security into customer experience
eCommerce sites, in particular, are increasingly targeted by hackers due to the sensitive payment card information.
Opinion: Digital transformation is no pain no gain
Everyone craves the agility and innovation (among other things) that digital transformation promises, but how many are willing to take the risk?
Digital Realty launches new global command center
The facility is set to optimize customer experience by providing stability and rapid response capabilities for its customers around the world.
Three CX myths to avoid, according to Gartner
Gartner’s research has shown that three of the most common pieces of advice on customer experience could actually be holding back your RoI.
Address for success: why addresses hold the DNA of data
The benefits of understanding addresses extend beyond revenue: correctly ‘addressing’ individuals help organisations to build long-term customer relationships.
Internet of Things
How ML and IoT will shake up Aussie business
An industry expert gives his view on exactly how machine learning and the internet of things will change the way businesses operate in Australia.
Using technology to inspire customers
"It starts with understanding what drives your existing customers."
Businesses failing to grasp customer experience know-how
More than one third of customers are not impressed with their customer experience, while 83% say they’ve had at least one issue when interacting with a company.
Seven strategies for doing business in a post-digital world
You’ve done the digital transformation project. Now what? Many organisations are shifting their mode of operation.
Are we in danger of losing the softer side of customer service?
"While virtual technologies and messaging platforms are capable of helping customers with pre-approved or pre-programmed solutions to specific problems, they are still incapable of solving more complex issues."
Avaya and Unisys partner to bring cloud-based UC to Aussie Govt
The agreement will provide joint clients in Australia with integrated solutions.
Protecting the customer experience in a digital age
"As organisations look to innovate at previously unimaginable speeds, it’s getting harder to make sure software works perfectly, every time."
Twilio launches new developer API for WhatsApp platform
“We're excited to provide the most expansive set of messaging experiences to billions of end users. We can't wait to see what developers build."
Verint takes CX to new heights with in-demand AQM solution in APAC
There’s more focus on quality and service delivery in contact centres than ever before, according to Verint.