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Customer experience news stories - Page 5

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Adobe
Adobe bolsters Experience Cloud with personalisation capabilities for retailers
“Scaling personalised experiences in a world where customers have control over how brands use their data, is the next big thing for marketers in any business to tackle."
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Customer experience
AU-based Ultra Commerce buys out NZ firm Vesta eCommerce
With the addition of Vesta’s product data management capabilities, Ultra Commerce will work to boost customer experience, product range, and operational efficiencies.
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Customer experience
Moneythor and Envestnet | Yodlee partner, bring greater CX to finance sector
"The demand for these types of solutions is continuously growing, and we are delighted to add Envestnet | Yodlee to our list of partners and to bring these solutions to life across Australia and New Zealand.”
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Customer experience
Qualtrics announces ambitious plans for APJ region
With plans to add 1,200 new jobs by the end of 2024, Qualtrics is increasing its investment in APJ to accelerate the significant growth already achieved since launching in the region in 2015.
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Customer experience
Poor service quality costing companies significant revenue
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
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Customer experience
Adobe: The power of personalisation in the age of digital experiences
At present, large global organisations including The Coca-Cola Company, Hilton, The Home Depot, ServiceNow and Sony Interactive Entertainment utilise the Adobe Experience Platform as part of their digital experience strategy.
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Customer experience
CIOs take on more responsibility for DX - Adobe survey
CIOs are now dealing with improving customer experiences, as well as the tools and frameworks to help capture, convert, and glean insights from customer data.
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Customer experience
In brief: The top announcements from Adobe Summit 2021
“The pandemic has shown that brands that put a laser focus on customer experience management come out in front," says Adobe's Anil Chakravarthy.
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Contact Centre
NICE releases an AI-powered self-service platform
Cloud software provider NICE has released self-service platform CXone Expert, following its acquisition of MindTouch, a San Diego-based cloud knowledge management software platform.
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Customer experience
How cloud silos are holding organisations back
It’s important to work with a storage specialist that can map a path to a successful hybrid, multi-cloud strategy that ultimately delivers results in digital transformation projects.
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Customer experience
Real-time decisioning critical to meeting increased customer expectations
"Organisations have to work hard to provide a customer experience that stands out in an increasingly crowded marketplace."
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Customer experience
Spark selects new platform for workers
Spark NZ has changed the way their employees work by selecting a new customer experience company.
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Customer experience
ServiceNow and Qualtrics partner to deliver next-gen customer experiences
"Our partnership with ServiceNow is the best of both worlds for our customers, who’ll be able to use data and insights to drive real-time action and deliver incredible experiences for the new way of work.”
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Customer experience
Video: 10 Minute IT Jams - Who is ActiveCampaign?
In this interview, Techday speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.
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Unified Communications
ActiveCampaign adds CX integrations for Facebook, Microsoft, Twilio, and Zendesk
The new integrations are designed to assist organisations with customer data syncing and strategic decision-making. 
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Digital Transformation
Adobe appoints Bank of Queensland chairman to International Advisory Board
The International Advisory Board will help customers to navigate disruption and set digital transformation strategies for success in customer experience.
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Unified Communications
APAC consumers comfortable with human & AI-assisted contact centres
Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.
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Artificial Intelligence
Organisations investing in IoT, AI to enhance CX following COVID-19
Pandemic challenges have catalysed technology trends across the globe and accelerated organisations' digital transformations sooner than initially predicted. 
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Customer experience
AU Govt has 1.7 billion reasons to refine digital experiences – Adobe report
A study from Adobe & Deloitte finds that governments need to do better at providing digital experiences.
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Contact Centre
Verizon adds Genesys Cloud to CX and contact centre portfolio
As contact centres are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company's global customer experience and contact centre offerings.
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Customer experience
Customer data generation spikes during 2020 - Twilio report
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
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Identity and Access Management
Architecting a robust customer identity and access management solution
The customer experience can make or break any organisation -
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Customer experience
Why tech complexity is a customer experience issue
The digital customer experience is everything that customers experience via software. It’s the entire virtual storefront: the ‘face’ of your business. And who’s developing these business-critical experiences? Software developers.
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Fintech
Kiwibank appoints two new GMs to its tech department
“Our digital and technology team are working more closely than ever with teams from around the bank, so that we can better understand the needs, challenges, and opportunities of both our customers and teams.”