Technology news for Australia's largest enterprises
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AI projects set to double, with CX the key driver behind growth
“The rising number of AI projects means that organisations may need to reorganise internally to make sure that AI projects are properly staffed and funded."
Interview: TAL Australia's journey to successful CRM
At Adobe Symposium last week, Techday chatted to TAL Australia’s head of customer relationship management, Mike Nixon.
Stratacache opens a new Singapore warehouse and logistics centre
Stratacache provides scalable customer experiences, supposedly empowering retailers to learn more about their customers.
InVision appoints first APAC MD following rapid regional growth
“I’m extremely excited to be heading up the InVision team in APAC as we look to bring our platform to more customers."
How robotics can improve customer experience
Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.
Novum Networks sets out to transform customer experience in Australia
“Customer experience is a key differentiator for brands all over the world and solutions that unlock this are in high demand."
How EdgeVerve aims to redefine the contact centre experience
According to CCW Digital research, only 18% of customers are 'very satisfied' with their typical customer service experiences.
T2 chooses Triquestra as strategic software partner
The tea retailer plans to modernise its retail operations with Infinity unified commerce platform, with the aim of giving customers improved experiences and continuing to expand globally.
A/NZ consumers expect a stellar customer experience, Adobe finds
Personalised and seamless experiences are the magic words for businesses that want to keep their customers happy – and if automation is done right, most consumers will embrace it too.
Research: e-retailers failing to deliver on promises
Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.
Trust and personalisation key to winning customer experience
“Today, CX technology has the power to secure, enhance and stimulate a brand’s relationship with a consumer – but it should not define, nor limit them.”
Qualtrics grows market share in APJ
"We are increasing our focus on helping organisations succeed with XM."
Qualtrics aims to help organisations master experience management
Experience Basecamp helps users master XM products, including CustomerXM, EmployeeXM and Research Core.
Kiwi software company aims to improve global customer experience
Plexure has developed an intelligent technology platform that powers mobile marketing.
Gen Z confidence in the economy is on the decline
Businesses need to work hard to improve their reputations.
Adobe & Software AG transform customer experience management
Adobe and Software AG have announced a partnership that will help businesses transform their customer experience management.
How customer service directly impacts company revenue
The impact of bad customer experiences goes far beyond short-term sales.
AI continues to widen CX success gap
Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.
Why humanising the customer experience is key to business success
“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."
Why businesses that prioritise CX generate 11% higher shareholder returns
“Locally, consumers are becoming more open to engaging in services and offerings that are hyper-personalised."
Failing to act on feedback holding back Aussie companies
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
Adobe: CX a priority for business but tech adoption lags
Nearly half of global companies categorise their CX maturity as “not very advanced” (46%), with just 9% of APAC companies being “very advanced.”
How Mitsubishi Australia aim to build better customer relationships
“We understand that our customers expect us to be able to handle their queries quickly and expertly."
How HCL aims to drive a data-driven omnichannel customer experience
HCL aims to provide an integrated portfolio of services underlined by its Mode 1-2-3 growth strategy.